Wrong product delivered
The wrong couch was delivered. We we're not given a new delivery date
By NICOLE S.
Monday, November 9, 2026 · Customer reviews of US businesses

The Fair Hearing score
Excellent
432 reviews
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With a 104-year-long legacy being family owned and operated, the Kensington name means quality, style, and exceptional customer service. At Kensington you have direct access to the owner who is here almost every day ensuring the customer experience is one to rave about.Our Services: Free In-Home Design ConsultationsOver 2 Acres of SelectionFast DeliveryFull Service Website with Digital Customer ServiceDeal directly with the store owner Michael [email protected] or our Customer Experience Manager Michele [email protected].
Kensington Furniture (kensingtonfurniture.com) has 432 customer reviews on The Fair Hearing, with an average rating of 4.6 out of 5.
432 approved reviews, newest moderated first
The wrong couch was delivered. We we're not given a new delivery date
By NICOLE S.
We have purchased many things at Kensington and are always pleased with the selection and quality you provide. We are very glad you are back.
By BARBARA M.
Excellent service from all employees.
By LARRY & ELAINE H.
We went into Kensington a few times, and every time, the employees were very friendly and helpful. Everything went well with the delivery too (had delivery issues with other stores in the past). Would definitely recommend Kensington.
By Jean D.
Everything and everyone was fantastic. From top to the bottom. Classic group with great prices and style.
By ALVIN B.
Happy and very very satisfied.....thumbs up!
By CHARLES D.
I would recommend Kensington to everyone!
By APRILL P.
It took 3 mos to get part for chair n then warrnty co sends out what we thought was a service tech n when he got there he said he was there to take pics what i already did i now have the part n cant get a day that meets our schedule what a joke
By ALLYN D.