Great
Great, personalized service from Michelle!
By Anne B.
Monday, November 9, 2026 · Customer reviews of US businesses

The Fair Hearing score
Excellent
432 reviews
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With a 104-year-long legacy being family owned and operated, the Kensington name means quality, style, and exceptional customer service. At Kensington you have direct access to the owner who is here almost every day ensuring the customer experience is one to rave about.Our Services: Free In-Home Design ConsultationsOver 2 Acres of SelectionFast DeliveryFull Service Website with Digital Customer ServiceDeal directly with the store owner Michael [email protected] or our Customer Experience Manager Michele [email protected].
Kensington Furniture (kensingtonfurniture.com) has 432 customer reviews on The Fair Hearing, with an average rating of 4.6 out of 5.
432 approved reviews, newest moderated first
Great, personalized service from Michelle!
By Anne B.
The sales rep was very helpful - this was actually my first time purchasing a brand-new couch, I had a great experience picking out a couch, I was given plenty of time to talk back and forth with my husband via text while he was taking measurements at home. I felt no rush and the financing was great ! It fits our budget and we’ll definitely come back for any furniture needs in the future.
By Hailey H.
Great experience with our salesperson Yolanda. She was knowledgeable and very nice.
By Steven
Response from Kensington Furniture· Sep 28, 2026
thank you for your kind words & for choosing Kensington . Yolonda & I are grateful. Michael/store owner
Dave was very helpful. Highly recommended excellent job.
By Nick V.
August was great
By Joe & Lori R.
Response from Kensington Furniture· Sep 21, 2026
thank you for your kind words & for choosing Kensington. August & I are grateful. Michael/store owner
Matt was amazing to work with
By Jennifer C.
Response from Kensington Furniture· Sep 16, 2026
thank you for your kind words & for choosing Kensington. Matt & I are grateful. Michael/ store woner.
The salesperson took time to explain to us about the different colors and how the color we picked out was very warm and welcoming and he remembered our names and reach out to us to see if we had purchased furniture yet because we came in about a month ago. He remembered our names and the date that we were going to closing for our new home. Geeat sales person
By Bernadette W.
Response from Kensington Furniture· Sep 16, 2026
thank you so much. August & I are grateful. Michael/Store Owner
I prefer to browse, and will generally explain that to whoever nabs me, but Matt won me over for some reason. I told him the two pieces I was interested in. We got nowhere with one item, and I believe I spotted the prefect second item while on our search. I was not in the store for 1/2 an hour and made an amazing purchase.
By Joy S B.
Response from Kensington Furniture· Sep 14, 2026
thank you for sharing this great story. we're grateful for your words and for your choosing Kensington. Michael/Store owner