Barbara and Michelle were very nice and…
Barbara and Michelle were very nice and helpful. I don't like that they charge you 3% for using a credit card!😡
By Jeff & Harriet B.
Monday, November 9, 2026 · Customer reviews of US businesses

The Fair Hearing score
Excellent
432 reviews
Select a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
With a 104-year-long legacy being family owned and operated, the Kensington name means quality, style, and exceptional customer service. At Kensington you have direct access to the owner who is here almost every day ensuring the customer experience is one to rave about.Our Services: Free In-Home Design ConsultationsOver 2 Acres of SelectionFast DeliveryFull Service Website with Digital Customer ServiceDeal directly with the store owner Michael [email protected] or our Customer Experience Manager Michele [email protected].
Kensington Furniture (kensingtonfurniture.com) has 432 customer reviews on The Fair Hearing, with an average rating of 4.6 out of 5.
432 approved reviews, newest moderated first
Barbara and Michelle were very nice and helpful. I don't like that they charge you 3% for using a credit card!😡
By Jeff & Harriet B.
Barbara was great showing me a variety of dining tables and chairs. We also looked at some cocktail and side tables. Very easy and simple to purchase
By Ann H.
Response from Kensington Furniture· Jun 5, 2026
Thank you for your kind words & for choosing Kensington. Barbara & I are grateful. Michael/owner
Excellent customer service. Knowledgeable and professional .
By Joanne Florentine K.
Response from Kensington Furniture· Jun 4, 2026
Thank you for your kind words and choosing Kensington. Yolanda & I are grateful. Michael/owner
Lisset was amazing! Very knowledgeable, friendly, professional and patient!
By Monica D.
Response from Kensington Furniture· Jun 4, 2026
Thank you for your kind words and choosing Kensington, Lisset & I are grateful. Michael/Owner
David Schultz listened to what we wanted and helped us find the right items for our needs. He was very knowledgeable on all items we were interested in.
By Gerri M.
Response from Kensington Furniture· Jun 3, 2026
Thank you for your kind words and choosing Kensington. David & I are grateful. Michael/owner
David was a great salesperson. The furniture is definately good quality, and we will be putting it to the test.
By John N.
Yolanda was very helpful and knowledgeable about their inventory. She was very pleasant and we really enjoyed the experience. Thank you!
By Vishal B.
Response from Kensington Furniture· May 26, 2026
Thank you for your kind words + for choosing Kensington. Yolanda & I are grateful. Michael/Owner
Matt was helpful with the entire buying experience. This will be our second sectional from Kensington and the quality and customer service keeps us coming back.
By Mandi & Ian ..