KensingtonReviews of kensington.com

They treat ya like dirt they have. No idea what they give you they. Aren't good at there job whatever that is. They owe me $28 million. They get way to close to ya junk.they took 28 years of ya life i got back myself. Dont trust them.

A la suite d’une panne de la station d’accueil et après avoir échangé par mails avec le service après ventes, Kensington m’a proposé de m’envoyer un appareil en remplacement… je patient donc… si tout se passe comme convenu c’est peu commun ! Et donc c’est parfait ! J'ai bien reçu , après quelques jours, la nouvelle station d'accueil comme promis ! C'est parfait, vraiment. Bravo et un grand merci à l'équipe Kensington. C'est trop rare, il faut absolument le signaler.

I must say that the experience theough the incident I had, in which my recently purchased Orbit mouse's right click stopped working, was easily solved through a replacement. No hassles or additional costs.

Kensington's Technical Support team solved my problem with my 2007 Expert Mouse Trackball. The Trackball has performed flawlessly for eighteen years (bought it via Apple online), but I was having problems programming the Trackball's click buttons after I upgraded my 2015 Apple MacBook Pro (and Intel processor) to an M1 MacBook Pro as well as jumping from OS High Sierra to OS Tahoe. Kensington Technical Support answered my questions quickly and successfully.

I have the Kensington Incident Number: 01491046 Parent Case Number: Summary: Product Type: Expert Mouse Wireless Trackball Model Number: M01286M Serial Number: B1928B001747 Issue Type: Lost USB Receiver / I asked for Pairing Assistance without Receiver or wired method. I had little hope, but I got good news. "The good news is that your Expert Mouse Wireless Trackball also supports Bluetooth connectivity, so you can continue using it without the USB receiver. Here’s how to pair it via Bluetooth: Steps to Connect via Bluetooth: Locate the Mode Switch On the back of your trackball, you’ll see a small switch. Toggle it toward the Bluetooth symbol. Enter Pairing Mode Press and hold all four buttons on the trackball simultaneously for 10–15 seconds. This will put the device into pairing mode. Connect via Your Computer’s Bluetooth Settings Open your computer’s Bluetooth settings. Look for “Kensington Expert Mouse” in the list of available devices. Select it to complete the pairing process. Once paired, you’ll be able to use your trackball wirelessly without the USB receiver." Thanks Kensington support, you saved the day!

I’m extremely disappointed with my recent experience with Kensington. I placed an order and received the confirmation email within a minute. I immediately noticed that the receipt showed the recipient as the purchaser instead of me, which was a problem because I needed the correct billing name in order to expense this purchase for my company. I contacted Kensington through their website chat within five minutes of ordering to ask if they could correct the billing name. I was told they could not change the receipt under any circumstances. I then asked if they could simply cancel the order so I could reorder it correctly. At first I was told no. After continuing to explain the situation, they finally agreed to submit a cancellation request and told me I would receive an email confirmation by the end of the day. That email never came. I contacted them again that evening and was told not to worry because I would hear back soon. The next day, still no update. I reached out again and was told to expect the email by the end of that day. Once again, nothing. At this point, I called customer service instead of using the chat, hoping someone could actually help. The representative I spoke with was kind and said he would connect me with a supervisor. The supervisor assured me he would personally follow up the next day to confirm the cancellation. He never called. I checked my credit card and saw no charge, so I hoped, despite the poor communication, that the cancellation had been processed. Instead, the product was delivered today and the charge hit my card. Now I have to go through the return process just to fix something that should have been addressed when I reached out five minutes after placing the order. This has been one of the worst customer service experiences I have ever had. There was no follow-through, no accountability and no real solution to a simple request. I will not be purchasing from Kensington again.

The H2000 headphones looked good and did good job for my son at school for three months before a constant hiss developed, a replacement was sent which lasted 10 months and now won’t power up anymore. Kensington said to bad so sad. So I recently bought a Nintendo switch headphone instead and it does a way better job for my son at school.

I contacted Kensington about a technical issue with one of their products. After troubleshooting it with me, they replaced the product with a newer version that was comparable. I am pretty impressed at the commitment to me having a working Kensington product.