Kelley Transit CompanyReviews of kelleytransit.com

53 JOHN ST., Torrington, Connecticut

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The Fair Hearing score

4.4/ 5

Great

40 reviews

Kelley Transit Company4.4Great

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About Kelley Transit Company

The origins of the company date back to 1860, when Irish immigrant Edward Kelley started a part-time hauling business in Connecticut. Well before the age of the automobile (or truck or bus), the hauling was done by horses. Kelley’s horses were also supplied to the Torrington Fire Department. Trucks eventually replaced the horses, and over the years the company branched out to three divisions—coal/fuel, livery and busing. Three generations of the Kelley family owned and operated the business, and the trucking and fuel/coal divisions eventually were dissolved. The family focused its attention on the remaining division--passenger transportation.In 2005, after 145 years of continuous operation, the Kelley family sold the business to John and Corinne Nason. John Nason has 30 years in the passenger transportation business, with extensive experience with transit contracts, paratransit operations, and transit project start-ups around the country.Today, although the company continues to proudly operate from Torrington, Connecticut, our service extends well beyond our area. We can take you anywhere within the U.S. or Canada.Our focus is on you, the customer, whether you’re a large company, a public entity, or an individual. Our professional, friendly, knowledgeable staff can assist you in planning your travel needs from start to finish.

Kelley Transit Company (kelleytransit.com) has 40 customer reviews on The Fair Hearing, with an average rating of 4.4 out of 5.

Also known as: kelleytransit.com
Website: kelleytransit.com
Category: Activities & Tours
Location: Torrington, Connecticut
Listed on The Fair Hearing: 2026

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Sep 5, 2018

The bus had a weak battery which had to…

The bus had a weak battery which had to be known before sending the bus to pick us up. There was smoke coming from the vents in between the windows. The bus driver was late picking us back up. There was a leak in the roof of the bus which caused water to seep into the cabin. The bus battery died while at a rest stop which caused us to be stuck there for 3-4 hours until the issue was resolved which in turn caused me to miss work. The overall experience was horrible. I would never book a charter with them ever again!!!

By Stephon L.

Response from Kelley Transit Company· Nov 9, 2018

The above are factually incorrect or entirely fabricated statements. * Smoke being referred to above is condensation from Air Conditioner when it turned to defrost(Driver informed the group then and there). * Bus driver was not late. The group was informed of DOT regulations about hours of service at time of booking and days before the trip. * There are two references above of a weak battery which are blatantly false statements. The starter motor had an issue which was rectified. * Group was offered a fair recompense despite our policy, which customer signed off on, that confirms we are not responsible for mechanical issues. * This trip was on Saturday September 1st returning early morning on Sunday September 02nd at around 3 to 4 AM from Buffalo, NY to Hartford, CT so the veracity of missing work(which maybe true) cannot be authenticated either way if you return 4 AM or 8 AM(even though it has nothing to do with this reservation). On the flip side we(Kelley Transit Company) sent a full sized motor coach with a lavatory and other amenities as a complimentary upgrade. Whereas the customer had requested a 30 passenger shuttle for 30 passengers with no restroom, which was done, after getting quotes for bigger buses and settling for the cheapest option.