Excellent Transport
Excellent Transport services, well managed and organized
By Okara D.
Monday, November 2, 2026 · Customer reviews of US businesses

The Fair Hearing score
Great
40 reviews
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The origins of the company date back to 1860, when Irish immigrant Edward Kelley started a part-time hauling business in Connecticut. Well before the age of the automobile (or truck or bus), the hauling was done by horses. Kelley’s horses were also supplied to the Torrington Fire Department. Trucks eventually replaced the horses, and over the years the company branched out to three divisions—coal/fuel, livery and busing. Three generations of the Kelley family owned and operated the business, and the trucking and fuel/coal divisions eventually were dissolved. The family focused its attention on the remaining division--passenger transportation.In 2005, after 145 years of continuous operation, the Kelley family sold the business to John and Corinne Nason. John Nason has 30 years in the passenger transportation business, with extensive experience with transit contracts, paratransit operations, and transit project start-ups around the country.Today, although the company continues to proudly operate from Torrington, Connecticut, our service extends well beyond our area. We can take you anywhere within the U.S. or Canada.Our focus is on you, the customer, whether you’re a large company, a public entity, or an individual. Our professional, friendly, knowledgeable staff can assist you in planning your travel needs from start to finish.
Kelley Transit Company (kelleytransit.com) has 40 customer reviews on The Fair Hearing, with an average rating of 4.4 out of 5.
40 approved reviews, newest moderated first
Excellent Transport services, well managed and organized
By Okara D.
We are satisfied even though few days
By Huck Logistics L.
We was on vacation with my father. As we are tourists we've asked the driver to remind us once we came to our bus stop. Unfortunately, he forgot to do that and we've missed a lot of time and money to get back:( Of course, it was a favour, but.. please be more attentive...
By Marie H.
They suck!!!
By Caroline H.
You guys are Expensive ! Customer Service is just normal
By Ajb
Great job clean bus, driver A plus will schedule them again!
By Lawrence R V.
I wasn't on the bus but asked for feedback. Over all the experience was good. The drivers were awesome. Only problem was the WiFi didn't work and they had to make many bathroom stops, due to the fact that the bus bathroom was for urination only...
By HFFCA
Our group had an excellent experience and will use Kelley again. Mo-mo is an excellent, attentive driver.
By Lisa C.