Leider verdient nur Amazon damit.
Leider verdient nur Amazon damit.
By ANNA
Wednesday, November 4, 2026 · Customer reviews of US businesses
The Fair Hearing score
Bad
538 reviews
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Amazon.com, Inc., Amazon is the largest e-commerce marketplace and cloud computing platform in the world as measured by revenue and market capitalization.
Kdp Amazon (kdp.amazon.com) has 538 customer reviews on The Fair Hearing, with an average rating of 1.3 out of 5.
538 approved reviews, newest moderated first
Leider verdient nur Amazon damit.
By ANNA
The robbery continues. After weeks of waiting I received the email below, without backing up the evidence, and relevant accusations. kDP you living in denial of your robbery. —————— Hello, Thank you for your email concerning the status of your account. We’ve reviewed the information you provided and have reevaluated the relationship between previously terminated accounts and your account. Our evaluation process takes multiple criteria into consideration when establishing relations between accounts, and we take action based on those criteria. Upon further review, we are upholding our previous decision to terminate your account and remove all your books from sale on Amazon. Having multiple accounts is a violation of our Terms and Conditions, and we are confident that your account is related to an account that has already been terminated due to violations of our Content Guidelines. As a result, we will not be reinstating your account. Please note that, per our Terms and Conditions, you are not permitted to open new accounts and will not receive future royalty payments from additional accounts created. If you have questions or believe you've received this email in error, reply to this message. Regards, Amazon KDP
By bluefeathers S.
A great concept but with some serious kinks to iron out! My biggest problem with it is the extraordinary WEIGHT of KDP books! KDP books are more than DOUBLE the weight of standard books, and who wants to carry a brick of a book around in their bag?! Not me! Highly impractical. Hurts your wrists to hold too! Secondly, there is little to no exposure/visibility of even the most decent books online, despite filling out all the keywords and metadata. All that hard work and books are just left to gather dust in some KDP abyss! I say all this as a traditionally-published AND self-published author. Thirdly, there are loads of technical glitches with KDP/Create, which - despite my many factual (and hopefully helpful) feedback messages to KDP - remain unaddressed and unresolved. Please sort it out KDP! You're letting your readers and writers down! You've so much potential to do better! Please listen to us!
By Stargirl
Assurdo. Sono dei manigoldi. Servizio gestito da cerebrolesi indiani. Chiudono account storici da un giorno con l'altro. Io ho trovato uno di questi su LinkedIn e ho iniziato a riempirlo di insulti. È gente che oggi fa questo e domani il disoccupato o aiuto cuoco. Bezos fai schifo
By Bruno
One customer service supervisor was finally trying to sort out the issue I faced with my book being deleted in error. This person (Maggie) was a rare example of someone who actually cared about providing a good service. Out of the blue that person was replaced by someone who did nothing to help and just sent inane emails. This is the same as 95%of the 'support' people I have interacted with at KDP. I dread getting emails from kdp. There seems to be no accountability at all.
By Nyla
I having a rough time. Amazon Kindle Direct Publishing with Amazon.com just robbed me, and I’m not staying silent about it. I self-published my book, and they canceled my account for some unknown reason with no way to speak with an account manager, let alone a supervisor. They deleted my account and have decided to keep ALL of my royalties after having both my account and book approved and selling for over a month: -I had several 5-star reviews and had sold over 75 copies of my book. -Amazon was also happy also to take my money when I placed an ad with them. This may not sound like a lot, but it’s a devastating blow to my small business and to me personally. I’ve been researching this issue, and there are hundreds of others who have a similar story to mine. Small independent writers who have had their accounts cut off and voices muted with no one to speak to at Amazon KDP to figure out what’s going on. Just a letter saying your accounts have been terminated. If you have any questions, see the terms and conditions. I tried multiple times to reach out. Amazon KDP does not offer a phone number or physical address. Sto they gate keep all of their information. They send an auto-response saying they would get back to me, which they haven't.
By Sydney J.
Literally the worst service imaginable. Double standards for their moderators. We were publishing books on KDP for a decade, with thousands of books. And a single moderator didn't like one so terminated the entire account for no valid reason. Hundreds of support tickets to try and get the account reactivated and they simply ignore you. As this is hundreds of thousands of hours of work, we are forced to start a lawsuit against Amazon KDP for destroying our companies work. Their terms and conditions state that they can terminate your account for any reason they like. We are completely appalled by their service and will be reaching out to other publishers to take place in this Class Action Lawsuit.
By KDP P.
I have been an author with Amazon since the early 2000s. Yesterday, they terminated my account and deleted all of my books, saying that I had violated their TOS by having a "prior account that had been terminated". I have never had any other account than the one I have (I have not published any new books since 2014). If you try to get an explanation or proof, they just send a boilerplate template saying "we know you had a prior account". And that's it. Horrible, horrible customer service (well, basically non-existent, there is no way to actually contact an actual person). Stay away from Amazon if you don't want your books to disappear into thin air in minutes. I'd give 0 stars if it was an option.
By Scott S.