Unprofessional
Rudely, suggestions of poverty, presumptuous, not professional. Disgruntled staff should beef their managers and not potential customers...Underwhelming experience.
By Yochanan Ben S.
Thursday, November 5, 2026 · Customer reviews of US businesses
The Fair Hearing score
Bad
538 reviews
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Amazon.com, Inc., Amazon is the largest e-commerce marketplace and cloud computing platform in the world as measured by revenue and market capitalization.
Kdp Amazon (kdp.amazon.com) has 538 customer reviews on The Fair Hearing, with an average rating of 1.3 out of 5.
538 approved reviews, newest moderated first
Rudely, suggestions of poverty, presumptuous, not professional. Disgruntled staff should beef their managers and not potential customers...Underwhelming experience.
By Yochanan Ben S.
I lost access to my account during moving. Im a author, more then a year later, I still have no access to my books, sales and funds. Amazon KDP steals from authors! GIVE ACCES BACK TO MY ACCOUNT
By Echika H.
Les problèmes ont commencé dès après le chargement de la couverture du livre et sa mise en conformité avec des dimensions exigées,à juste titre, par kdp et peu d'indications ou floues de kdp. Problèmes résolus par nous. Beaucoup de temps perdu. Ensuite, avis de kdp comme quoi le livre broché est publié. J'étais ravie! Logiquement, il faut commander des exemplaires auteurs. Je m'exécute donc. Impossible car manque à chaque fois la case "validez la commande" en bas de la commandevia la bibliothèque. . En publiant mon livre chez bookelis, j'ai pu voir la différence entre Amazon et bookelis qui reside que bookelis n'est pas une plate-forme. Il y a des interlocuteurs en face. Un autre exemple de difficulté chez Amazon : une simple mise en conformité entre un numéro isbn donné et celui figurant sur le livre fut gentiment effectu.é par bookelis. C'est toujours en attente pour mon livre relié Je tiens quand même à dire que les commandes ordinaires se passent bien. C'est au niveau de kdp,qu'il y a vraiment des progrès à faire. Titre du livre Jaurais aimé Enna May Bon courage.
By Anne M.
Wrongful termination. Unbelievable. Got a sudden email saying my account was terminated without prior warning or suspension. The reason was that my book "requires resources beyond a Kindle" but this is absolutely false because it does not, and I proved to them again and again via email with supporting screenshots. More baffling, they wrote the wrong TITLE in the termination email. I tried appealing multiple times and each time was "upholding decision" with last email saying "no more insights will be provided" I have absolute evidence with screenshots and files that my book did not violate the terms they are stating. I am wondering if legal representation is needed. Does anyone have any insights on what can be done at this time? Any attorneys or litigation methods to review this termination?
By Wrongful T.
I would never use KDP publishing again. The Project Manager was rude and condescending. I only sold 50 copies of my book and after three months, I was told that they were done with me. The book was never marketed to a targeted audience and my costs were about 5k. On top of that, they take most of the royalty. Trying to get information from them is a waste of time as they deflect most questions. Wish I had the money, I would sue for breech of contract.
By coochgmail.com
Amazon KDP is a big fraud.I made an account on KDP and published book it is review. Kdp blocked my account without any reason and not helps me last 3 days. Jeff bezos can you reply me is it fair and we could not expect from such a big platform?
By ayesha F.
Poor response rate by the team. Really took days to repsonse my queries. Need to work better.
By Maria E.
Literally the worst of big corporate experience. After getting sold on Amazon KDP I immediately got handed to a completely inept, rude and condescending project manager who after I tried to work with them (as the client!!!) had to request a whole new project manager. Amazon KDP sucked all joy I might have felt out of the publishing process because they literally did not give a rat's, couldn't seem to reply to an email chain so I was constantly having to tie information together from different threads (fatiguing and soooo innefficient), and when my book finally DID arrive in the post, the back cover was not even centre aligned, and the font was the wrong size (absolute basics of book publishing). To have put in hundreds of hours of work into this book and at the last stage of the marathon PAY $1,400 to have the process made EVEN MORE DIFFICULT and then receive a substandard product in the post is mind boggling. Can't seem to order author copies and whole process has been absolutely horrible from start to finish. DO NOT EVER USE THEM. It doesn't matter that they are the biggest, if by the end having dealt with them makes you want to claw your own eyeballs out. Amazon belongs nowhere near creative people or their output.
By Alina G.