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By Antonio L.
Wednesday, November 4, 2026 · Customer reviews of US businesses
The Fair Hearing score
Bad
538 reviews
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Amazon.com, Inc., Amazon is the largest e-commerce marketplace and cloud computing platform in the world as measured by revenue and market capitalization.
Kdp Amazon (kdp.amazon.com) has 538 customer reviews on The Fair Hearing, with an average rating of 1.3 out of 5.
538 approved reviews, newest moderated first
Oltre i programmi per bambini bisogna selezionare e ovviamente filtrare le pubblicità, ci sono molti spot non adatti ai bambini
By Antonio L.
Terminated for no reason. Lied about notice sent or emailed. No phone. Misguided, or disgruntled reps of KDP hide behind contact forms and "resolve" or "close" cases through their inane email message portal. They removed titles from terminated account which I am the copyright holder and continue to sell my books. Worst experience and needs to be investigated.
By Mike
What is going on at kdp? I've published all my books on this platform for many years and today I get a email saying my account was terminated over one book that was published three years ago saying there was a violation of the terms and conditions which makes no sense and I'm finding out that many other self publishers are getting the same treatment. This is unfair and disrespectful.
By Mark D.
Amazon kdp ID verification is downfall stupid people
By kent M.
I need all the people who were treating like me to email me, Trump is in the Whitehouse, and it is time to bring down KDP. They close my account for no reason and I ended up losing the royalties and paying the card fee, I don't even think Jeff knows what they are doing.
By thomas D.
Amazon KDP gestisce l’assistenza in modo vergognoso. Dopo aver pubblicato un libro, mi sono accorto di aver inserito la lingua sbagliata, un errore che non può essere modificato senza ripubblicare tutto da zero. Per evitare questa procedura assurda, ho scritto all’assistenza per chiedere se fosse possibile correggerlo. La risposta doveva arrivare entro 24 ore, ma dopo 120 ore ancora nulla. Il caso risulta semplicemente “risolto”, senza che sia stata modificata la lingua e senza che io abbia ricevuto alcun messaggio o spiegazione. In pratica, se ne lavano le mani. Amazon regala soldi ai suoi operatori KDP o dovrebbero svolgere una mansione? Assistenza inesistente, rispetto per gli autori pari a zero. Vergognoso.
By Nico C.
I am utterly exasperated with the abysmal level of customer service I've received regarding my ebook publication on Amazon. My book, available in both paperback and ebook formats, was recently updated to correct a few minor spelling errors. While the paperback version was swiftly approved within four days, the ebook has languished in a state of limbo for six weeks. Incredibly, it has only been approved for sale in Italy, while all other marketplaces remain inaccessible. Despite my diligent efforts to resolve this issue, including over 25 emails and 15 phone calls, I am no closer to understanding the root cause of the delay, nor have I received any indication of when I can expect a resolution. Amazon has consistently failed to meet every Service Level Agreement provided, demonstrating a shocking degree of incompetence. The lack of communication and the sheer inefficiency of their process are truly staggering. I'd say AVOID at all cost, but then they have monopoly on market! This monopoly is something the regulators need to look at it! I have written to my local MP and I suggest everyone else do same the same! Amazon simply does not give a S*** about small independent authors! Utterly disgusting customer service! Example an email just received 6 weeks after first complaint, utterly useless: "Hello, While they’re unable to respond to you personally, my managers have been made aware of this situation. I wanted to let you know that we're still reviewing the information you provided for the following book(s): Title of Book: xxxxxx N A (AUTHOR) (ID: xxxxxxx) It's taking longer than usual to resolve this and I'm very sorry about the delay. We'll contact you with more information as soon as possible. Thanks for your continued patience. Amazon KDP"
By Nick
They accepted the print.We even got a proof copy and yet they sent us.The wrong coloring No help with getting the refund for the books I ordered No help.50 books order and there all different shades.
By Caliatra R.