Great service
Great service. Affordable prices. Great customer service. High shipping costs. High shipping time.
By Jayavijay J.
Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
153 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Build your own mechanical keyboard, starting here!
KBDfans (kbdfans.com) has 153 customer reviews on The Fair Hearing, with an average rating of 4.3 out of 5.
153 approved reviews, newest moderated first
Great service. Affordable prices. Great customer service. High shipping costs. High shipping time.
By Jayavijay J.
it has very good customer support and contacts you if youve made a mistake when ordering or ordered incompatible components
By Till
Great customer service. They reached out to me to inform me that I had ordered stabilisers that were incompatible with the PCB I had picked, and offered to switch them out with a compatible set without cost, saving me a headache later on.
By Ian Y.
Excellent service! I got help with small details that I myself had missed. They made sure I was happy with my order. For some reason I had also ordered lube service twice and they realized this and refunded one of them, I know many companies which would not do that.
By Elina L.
Emailed me for change of shipping address for my keycaps even though I reached out months ago and forgot to respond.
By J G.
Attempted to change order based on no time given for group buy, chose my first choice of color. Instantly regretted choosing something not in stock. Spoke to CS on discord (all within 2 hours of payment) and was informed that my decided color for the GB was already in stock and could be processed in an expedited time. A+ customer service response. KBDfans-Adam was quick, polite, and helpful.
By J L.
would be 5* if they didn't ship with a useless company like fedex
By Callum Reece Philip H.
I dont f*ing understand people when they give anything under 5 stars to kbdfans. Firstly, they have the best customer support in the world. Second, their keyboards are high quality, beautiful and easy to assemble/disassemble. The shipping times are always either on time or early. Just buy from them, they got everything any other company has, just better. :)
By NordVPN C.