Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
597 reviews
KAYALISelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Founded in 2018 by beauty entrepreneur and fragrance connoisseur Mona Kattan, KAYALI—meaning "my imagination" in Arabic—draws inspiration from Middle Eastern heritage and the art of scent layering. The brand partners with world-renowned perfumers and uses high-quality ingredients to craft cruelty-free, long-lasting fragrances. Each creation reflects a deep commitment to storytelling and craftsmanship, from the unique scent profiles to the intricately designed bottles. Powered by Mona’s global influence and passion for perfume, KAYALI has cultivated an engaged digital community of over six million followers.
KAYALI (kayali.com) has 597 customer reviews on The Fair Hearing, with an average rating of 4.1 out of 5.
597 approved reviews, newest moderated first
Package got stolen- sent videos and police report, company would not replace my $250 order.
By Ashley
Response from KAYALI· Feb 10, 2026
Hello, Thank you for sharing your feedback. We’re truly sorry to hear about your experience. Your feedback is important to us, and we appreciate you bringing this to our attention. With regards, KAYALI Customer Care Team
They were a gift for my granddaughter and she just loved it.
By mussarat K.
Response from KAYALI· Feb 10, 2026
Hello, Thank you so much for your wonderful review and for taking the time to share your experience with us. Your feedback is truly appreciated by our team, inspiring us to continue delivering the highest quality products and service. Kind Regards, KAYALI Customer Care Team
Kayali! What can I say? This was such a great experience! I haven’t stopped wearing my new perfumes! Please make a BIGGER version of the Freedom Matcha! I’m in LOVE!!! This was my first time purchasing from the site, usually I’m a Sephora girly, but I am going to continue purchasing from Kayali’s site. Thank you, Mona!!! I’m a forever buyer and wearer of your perfumes.
By Chrysanthia
Response from KAYALI· Feb 10, 2026
Hello, Thank you so much for your wonderful review and for taking the time to share your experience with us. Your feedback is truly appreciated by our team, inspiring us to continue delivering the highest quality products and service. Kind Regards, KAYALI Customer Care Team
I spent over $200 on perfume. The bottle of Wedding Sental’s top is hard to get off. They said I could get a replacement when I sent it back. The post office will not accept it with the prepaid label. It’s been over a week, and I had no answer on the label situation. I have been to the post office trying to get them to accept it twice. So I have been siting with $110 bottle of perfume I can’t use.
By KFXAZQDWZVQAXWKND
Response from KAYALI· Feb 10, 2026
Hello, Thank you for sharing your feedback. We’re truly sorry to hear about your experience. Your feedback is important to us, and we appreciate you bringing this to our attention. With regards, KAYALI Customer Care Team
Arrived very quick and packed with love ❤️ I love this brand .
By Lina Sakalauskaite B.
Response from KAYALI· Feb 10, 2026
Hello Lina, Thank you so much for your wonderful review and for taking the time to share your experience with us. Your feedback is truly appreciated by our team, inspiring us to continue delivering the highest quality products and service. Kind Regards, KAYALI Customer Care Team
Honestly 5 stars to everyone at Kayali, all my perfumes smell a 10/10 and just want everyone to know to keep up the good work!! Thank you for helping us girlies smell good all day
By Maryam H.
Response from KAYALI· Feb 9, 2026
Hello Maryam, Thank you so much for your wonderful review and for taking the time to share your experience with us. Your feedback is truly appreciated by our team, inspiring us to continue delivering the highest quality products and service. Kind Regards, KAYALI Customer Care Team
My perfume came with no cap
By Sahar
Response from KAYALI· Feb 9, 2026
Hello Sahar, Thank you for sharing your feedback. We’re truly sorry to hear about your experience. Your feedback is important to us, and we appreciate you bringing this to our attention. With regards, KAYALI Customer Care Team
The deleveri
By feroz
Response from KAYALI· Feb 9, 2026
Hello Feroz, Thank you so much for your wonderful review and for taking the time to share your experience with us. Your feedback is truly appreciated by our team, inspiring us to continue delivering the highest quality products and service. Kind Regards, KAYALI Customer Care Team
