Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
597 reviews
KAYALISelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Founded in 2018 by beauty entrepreneur and fragrance connoisseur Mona Kattan, KAYALI—meaning "my imagination" in Arabic—draws inspiration from Middle Eastern heritage and the art of scent layering. The brand partners with world-renowned perfumers and uses high-quality ingredients to craft cruelty-free, long-lasting fragrances. Each creation reflects a deep commitment to storytelling and craftsmanship, from the unique scent profiles to the intricately designed bottles. Powered by Mona’s global influence and passion for perfume, KAYALI has cultivated an engaged digital community of over six million followers.
KAYALI (kayali.com) has 597 customer reviews on The Fair Hearing, with an average rating of 4.1 out of 5.
597 approved reviews, newest moderated first
Delivery on time perfume smells good
By Pharline J.
Response from KAYALI· Oct 10, 2026
Hello Pharline, Thank you so much for your wonderful review and for taking the time to share your experience with us. Your feedback is truly appreciated by our team, inspiring us to continue delivering the highest quality products and service. Kind Regards, KAYALI Customer Care Team
I loved almost every single fragrance, it was so hard to choose. The sales woman was a tremendous help
By Maria
Response from KAYALI· Oct 10, 2026
Hello Maria, Thank you so much for your wonderful review and for taking the time to share your experience with us. Your feedback is truly appreciated by our team, inspiring us to continue delivering the highest quality products and service. Kind Regards, KAYALI Customer Care Team
The item arrived in a timely manner. The item was packaged safely, the presentation was nice. As far as the actual scent of the cologne, it seems kind of generic. It smells like a slightly scented pineapple aftershave. In my opinion, the cologne is overpriced and didn’t meet my expectations. A fair price for this cologne would be about $60-70, instead of the current market price. However, I guess you’re paying for the brand’s name.
By Anderson
Response from KAYALI· Oct 12, 2026
Hello Anderson, Thank you for taking the time to share your feedback. We are happy to hear your order arrived on time and that you enjoyed the packaging. We are sorry the scent didn't meet your expectations. Fragrance is deeply personal, and we truly value your honest feedback. Each KAYALI fragrance is thoughtfully crafted with care and quality in mind, and we understand that not every scent will suit everyone's taste. If you would like to explore further before committing to another full size bottle, our Discovery Layering Set is a lovely way to sample a variety of KAYALI scents and find one that feels right for you. With love, KAYALI Customer Care Team
Fragrances are good but not for long lasting
By Prity
Response from KAYALI· Oct 12, 2026
Hello, Thank you for taking the time to share your feedback. Fragrance longevity can vary from person to person, as skin chemistry, hydration, and climate all influence how a scent develops and lingers. A few tips that may help: apply your fragrance to well-moisturized skin, ideally right after showering; focus on pulse points such as the wrists, neck, and behind the ears; and avoid rubbing your wrists together, as this can cause the scent to fade more quickly. For an even longer lasting trail, you can also layer your fragrance with a matching scent. We hope these tips help you enjoy your KAYALI fragrances to the fullest. With Love, KAYALI Customer Care Team
After all the hype online, I decided to buy the perfume. The perfume smelt nice but lasted only few seconds after being sprayed, for a perfume this price, it’s clear they were payed for the reviews. it was quite disappointing. if not i ordered it from germany and i couldn’t return it, buying it was more or less a very bad dream. i wont be making such mistake with this brand again, thanks 🙏.
By SARAH A.
Response from KAYALI· Oct 12, 2026
Hello Sarah, Thank you for taking the time to share your feedback and we are glad to hear that you liked the fragrance. We value feedback from our community, both positive and negative, as it helps us continue to grow. Fragrance longevity can vary from person to person, as skin chemistry, hydration, and climate all influence how long a scent lingers. Applying your fragrance to well-moisturized skin and focusing on pulse points such as the wrists, neck, and behind the ears can help it last longer. As outlined in our return policy https://kayalihelp.zendesk.com/hc/en-us/articles/39175853563409-What-is-your-Return-Policy , we are only able to accept returns of full-size KAYALI fragrances that are unopened and still sealed from US, UK and the UAE. We would like to also invite you to check our Discovery Layering Sets https://kayali.com/en-ae/products/discovery-layering-set-2026, a lovely way to experiment with combinations and find the KAYALI fragrance that feels like you. We truly appreciate your understanding. With love, KAYALI Customer Care Team
Fast shipping everything arrived safely
By HANNAH C.
Response from KAYALI· Oct 10, 2026
Hello HANNAH, Thank you so much for your wonderful review and for taking the time to share your experience with us. Your feedback is truly appreciated by our team, inspiring us to continue delivering the highest quality products and service. Kind Regards, KAYALI Customer Care Team
My order was not delivered, the tracking says it was delivered yesterday and I waited 24hrs before putting In a complaint. Very expensive package. Will be putting in a complaint
By Lily D.
Response from KAYALI· Oct 13, 2026
Hello Lily, Thank you for taking the time to share your experience. We are sorry to hear that you haven't received your order. Our Customer Care team will be reaching out to you by email shortly to look into this further and find the best solution for you. Thank you for your patience and for bringing this to our attention. With love, KAYALI Customer Care Team
First time ordering and I’m impressed with the fast shipping and the quality of the packaging.
By Lee Ann T.
Response from KAYALI· Oct 10, 2026
Hello Lee Ann, Thank you so much for your wonderful review and for taking the time to share your experience with us. Your feedback is truly appreciated by our team, inspiring us to continue delivering the highest quality products and service. Kind Regards, KAYALI Customer Care Team
