Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
597 reviews
KAYALISelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Founded in 2018 by beauty entrepreneur and fragrance connoisseur Mona Kattan, KAYALI—meaning "my imagination" in Arabic—draws inspiration from Middle Eastern heritage and the art of scent layering. The brand partners with world-renowned perfumers and uses high-quality ingredients to craft cruelty-free, long-lasting fragrances. Each creation reflects a deep commitment to storytelling and craftsmanship, from the unique scent profiles to the intricately designed bottles. Powered by Mona’s global influence and passion for perfume, KAYALI has cultivated an engaged digital community of over six million followers.
KAYALI (kayali.com) has 597 customer reviews on The Fair Hearing, with an average rating of 4.1 out of 5.
597 approved reviews, newest moderated first
I love the scent! New lip balm is FANTASTIC
By Bernie R.
Response from KAYALI· Oct 14, 2026
Hello, Thank you so much for your wonderful review and for taking the time to share your experience with us. Your feedback is truly appreciated by our team, inspiring us to continue delivering the highest quality products and service. Kind Regards, KAYALI Customer Care Team
Ordering was easy, payment was easy, delivery was quick and I love the Musk 12 perfume that I bought. 10 out of 10 would highly recommend!
By Joycelyn S.
Response from KAYALI· Oct 14, 2026
Hello, Thank you so much for your wonderful review and for taking the time to share your experience with us. Your feedback is truly appreciated by our team, inspiring us to continue delivering the highest quality products and service. Kind Regards, KAYALI Customer Care Team
Oh my goodness this is my favorite scent and I was able to get the larger size for an affordable price. I’m so excited. I will be using it every day. I also was impressed with the packaging. It was so thoughtful. The bow tied around the perfume made it extra special.
By Denise P.
Response from KAYALI· Oct 14, 2026
Hello, Thank you so much for your wonderful review and for taking the time to share your experience with us. Your feedback is truly appreciated by our team, inspiring us to continue delivering the highest quality products and service. Kind Regards, KAYALI Customer Care Team
On time delivery and easy return / refund
By Shane
Response from KAYALI· Oct 14, 2026
Hello, Thank you so much for your wonderful review and for taking the time to share your experience with us. Your feedback is truly appreciated by our team, inspiring us to continue delivering the highest quality products and service. Kind Regards, KAYALI Customer Care Team
I went out on a limb and ordered without even smelling it and it ended up being a great purchase it smells amazing
By Mona W.
Response from KAYALI· Oct 14, 2026
Hello, Thank you so much for your wonderful review and for taking the time to share your experience with us. Your feedback is truly appreciated by our team, inspiring us to continue delivering the highest quality products and service. Kind Regards, KAYALI Customer Care Team
Obsessed with Fleur Majesty Rose Royale! The only perfume I have ever worn that has gotten me compliments <3
By Megan W.
Response from KAYALI· Oct 14, 2026
Hello, Thank you so much for your wonderful review and for taking the time to share your experience with us. Your feedback is truly appreciated by our team, inspiring us to continue delivering the highest quality products and service. Kind Regards, KAYALI Customer Care Team
I received my order relatively quickly.
By DD
Response from KAYALI· Oct 14, 2026
Hello, Thank you so much for your wonderful review and for taking the time to share your experience with us. Your feedback is truly appreciated by our team, inspiring us to continue delivering the highest quality products and service. Kind Regards, KAYALI Customer Care Team
No problems with order. Packaging great delivery great and let's not forget the product. Exceptional.
By Yolanda
Response from KAYALI· Oct 14, 2026
Hello, Thank you so much for your wonderful review and for taking the time to share your experience with us. Your feedback is truly appreciated by our team, inspiring us to continue delivering the highest quality products and service. Kind Regards, KAYALI Customer Care Team
