Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
597 reviews
KAYALISelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Founded in 2018 by beauty entrepreneur and fragrance connoisseur Mona Kattan, KAYALI—meaning "my imagination" in Arabic—draws inspiration from Middle Eastern heritage and the art of scent layering. The brand partners with world-renowned perfumers and uses high-quality ingredients to craft cruelty-free, long-lasting fragrances. Each creation reflects a deep commitment to storytelling and craftsmanship, from the unique scent profiles to the intricately designed bottles. Powered by Mona’s global influence and passion for perfume, KAYALI has cultivated an engaged digital community of over six million followers.
KAYALI (kayali.com) has 597 customer reviews on The Fair Hearing, with an average rating of 4.1 out of 5.
597 approved reviews, newest moderated first
Packing was so pretty, got my order on time as well… thank you for excellent customer service
By Raheem B.
Response from KAYALI· Oct 21, 2026
Hello, Thank you so much for your wonderful review and for taking the time to share your experience with us. Your feedback is truly appreciated by our team, inspiring us to continue delivering the highest quality products and service. Kind Regards, KAYALI Customer Care Team
LOVE the smooth ordering & delivery process. And loved the deals ♥️
By Sarah K.
Response from KAYALI· Oct 21, 2026
Hello, Thank you so much for your wonderful review and for taking the time to share your experience with us. Your feedback is truly appreciated by our team, inspiring us to continue delivering the highest quality products and service. Kind Regards, KAYALI Customer Care Team
Shipping is fast and items are delivered well packaged. I'm always satisfied with shopping directly from Kayali. I also like the fact that I get a free sample :-).
By Tania M.
Response from KAYALI· Oct 21, 2026
Hello, Thank you so much for your wonderful review and for taking the time to share your experience with us. Your feedback is truly appreciated by our team, inspiring us to continue delivering the highest quality products and service. Kind Regards, KAYALI Customer Care Team
It was packaged very nicely.
By Karen D.
Response from KAYALI· Oct 21, 2026
Hello, Thank you so much for your wonderful review and for taking the time to share your experience with us. Your feedback is truly appreciated by our team, inspiring us to continue delivering the highest quality products and service. Kind Regards, KAYALI Customer Care Team
Love this product. It was actually cheaper to buy from the direct website vs other options like Sephora or Amazon. I also got a free sample which was awesome! Definitely will buy directly in future. Perfume is amazing as always.
By Halie A.
Response from KAYALI· Oct 21, 2026
Hello, Thank you so much for your wonderful review and for taking the time to share your experience with us. Your feedback is truly appreciated by our team, inspiring us to continue delivering the highest quality products and service. Kind Regards, KAYALI Customer Care Team
Great delivery service Great order and productive quality
By AB
Response from KAYALI· Oct 21, 2026
Hello, Thank you so much for your wonderful review and for taking the time to share your experience with us. Your feedback is truly appreciated by our team, inspiring us to continue delivering the highest quality products and service. Kind Regards, KAYALI Customer Care Team
I’m disappointed by the lack of customer service. I purchased my fragrances around 10 p.m., and by midnight, they were 30% off. I emailed customer support to ask if the discount could be honored, but more than two weeks later, I still haven’t received a response. I love the scent, but even if the answer is no, I would appreciate the courtesy of a reply. I’m especially surprised to receive a review request when my previous email remains unanswered. I followed the company’s instructions for contacting customer service, and it was ignored.
By Jackie W.
Response from KAYALI· Oct 21, 2026
Hello Jackie, Thank you for taking the time to share your feedback, and we are happy to hear you love your KAYALI scent. We are sorry for any confusion with your earlier request. It looks like you received an automated response, and since we didn’t hear back, the ticket was closed automatically. Regarding your request, we completely understand the disappointment of seeing a promotion shortly after placing your order. Unfortunately, as the offer was launched after your purchase was completed, we are unable to apply it retroactively. We hope you understand, and we’d love for you to enjoy future offers with us. Be sure to subscribe to our newsletter and stay tuned, as more exciting offers are coming soon! Thank you so much for your patience and understanding. With love, KAYALI Customer Care Team
Fast shipping and smooth shopping experience
By Donna
Response from KAYALI· Oct 21, 2026
Hello, Thank you so much for your wonderful review and for taking the time to share your experience with us. Your feedback is truly appreciated by our team, inspiring us to continue delivering the highest quality products and service. Kind Regards, KAYALI Customer Care Team
