KASSUALReviews of kassual.com

Response from KASSUAL· Nov 4, 2020

Dear Zachery, We investigated your order and our records indicate that it was shipped out within hours of your order (we can provide proof/tracking information). Unfortunately, due to COVID-19 shipping times do get delayed and we do not have any control over it. Based on our conversation, all eyeglasses sold by us and most retailers come equipped with “Demo Lenses.” These lenses are made out of recycled soft plastic which can easily get scratched or scuffed. These lenses are non-prescription. They will also have branding/writing on the lenses to prevent customers from wearing the glasses like that. These demo lenses are meant to be placeholders for your local optometrist and/or eyewear store to replace with actual lenses. Please note that the only time you will not have to change the lenses is when the eyeglass is a fashion eyeglass or when lenses are Blue Light Blocking (special order). We apologize for any misunderstanding. We understand that buying eyewear may be tricky with all the different options that are available. I hope that we were able to explain all of this over the phone when we spoke. As mentioned over the phone, we are happy to take the item back and give you a full refund if you are unhappy. We also offered you a discount for your next purchase and the offer still stands. Unfortunately, you rejected the offer and did not wish to be contacted. We value our customers tremendously and strive to give them the best experience possible. In order to achieve this goal, we do ask our customers to always get in touch with us if any issues or questions come up. We are always here to provide you an unforgettable shopping experience. Once again, we apologize for any trouble that you may have had in your shopping experience with us. Please feel free to get in touch with us, we will be happy to help. Thank you once again, -Kassual Team