Placed an order feb 1
Placed an order feb 1. Status is still preparing shipment after two weeks. Contacted vendor no response.
By Ron D.
Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
23 reviews
Select a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Authentic luxury pieces are made with high-quality materials designed to withstand the test of time, so you want to make sure you are buying from a reputable source. Reputation is everything, and we've built our reputation as the trusted distributor of luxury fashion by ensuring that our goods are always 100% authentic. We unconditionally guarantee the authenticity of every item we sell. We have an in-house quality control team that is solely dedicated to authenticating condition and documentation for every item we buy from our luxury brand partners.
KASSUAL (kassual.com) has 23 customer reviews on The Fair Hearing, with an average rating of 4.3 out of 5.
23 approved reviews, newest moderated first
Placed an order feb 1. Status is still preparing shipment after two weeks. Contacted vendor no response.
By Ron D.
Never sent item. Super scam. Avoid
By Jason W.
Waited over a week and heard nothing. I emailed, messaged them on IG, and nothing, no response. A few days after they cancelled my order with no reason, no apology, nothing. I don’t recommend.
By Catherine C.
Very simple to order
By florence R.
Ordered some Carrera’s, great experience. Well packaged. Authentic. Art the owner is passionate about what he sells.
By Paulo M.
Great product and the shipping is really fast! Love it!
By Jun L.
Great prices, fast shipping, & genuine/quality frames! I'd definitely recommend this retailer!
By Jennifer S.
Great price, speedy delivery, will order again. Thanks Kassual!
By Michael T.