Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Average
123 reviews
KartraSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Kartra is the all-in-one business platform for experienced creators, coaches, and experts to monetize their knowledge and services online. Build stunning pages and sales funnels with Kartra's intuitive drag-and-drop page builder. Customize everything to your liking, or choose from a selection of professionally-designed templates and done-for-you campaigns that save time and effort.Grow your email list with ease. Use forms to capture leads and set up autoresponders to effortlessly earn more.Create memberships and online courses that make an impact and can be sold to anyone—in any location or time zone. Maximize the value of each customer with Kartra's customizable checkout options. Boost your profits with upsells, downsells, subscriptions, or cart abandonment sequences. With 0% transaction fees, you keep every dollar you earn.Streamline your appointments and save time with Kartra's convenient booking calendar feature. Pre-qualify leads with questionnaires and set up automatic meeting links for seamless scheduling.Kartra offers all of these features, and so much more. Start a 30-day free trial to see how Kartra can save you time, boost your profits, and transform your online business growth.
Kartra (kartra.com) has 123 customer reviews on The Fair Hearing, with an average rating of 3.6 out of 5.
123 approved reviews, newest moderated first
Very good product for me and
By Ali “ali.j” J.
Response from Kartra· Oct 1, 2026
That’s great to hear! We’re glad Kartra is helping you bring the different parts of your business together in one place. We appreciate your support!
Initially I thought Kartra was promising at first to help grow my brand, but discovered quickly that you are bound to the platform and very costly in the long run. What happens after investing months of work building and using Kartra’s features if you were to ever leave? The answer. You lose all your work and investments, which is extremely restrictive and trapping to express it kindly. It lacks freedom to transition. If I create forms for my sites, I should be able to retain ownership of those forms I create and not lose access to them if I ever decide to leave or freeze the platform. There are plenty of other all-in-one platforms that offer better customer service, features and feature flexibility with fewer limitations, all at a MUCH lower investment.
By Jesse
Response from Kartra· Oct 2, 2026
Thanks for sharing Jesse! We understand the frustration that comes with investing significant time into building your business on a platform and wanting flexibility if your needs change down the road. Moving a fully built-out business from one all-in-one platform to another can be difficult, since each platform has its own systems and ways of handling things. We hear your concerns around portability, pricing, and flexibility, and we appreciate you taking the time to share your experience with Kartra.
It's ALMOST a great platform. First, I've been using it for a long time to make a 6-figure passive income, but each step is challenging. Genesis Digital, the creators of this, are unresponsive to issues, or at least unresponsive in helpful ways. The user interface (UI) and user experience (UX) are inconsistent, and it's very glitchy. The same drag and drop features in the page design should be universal to email and other parts. It's like they designed each component, and functionally designed each component, separately with different ideas. DUMB DUMB DUMB!!! I used to be in UI and UX, and the NUMBER ONE RULE is to make things CONSISTENT! Their customer service is terrible, with limited hours of midnight to 4am and noon to 4pm PST. And it takes at least a day to respond to tickets, which means it's several days until an issue is resolved— IF it gets resolved. I've been complaining about the same issues for a couple of years AND NOTHING HAS BEEN DONE, EVER to fix them. I've belonged to this platform for a long time because of the sheer amount of work I put into building my Membership site, and to recreate it on another platform is almost prohibitively time-consuming, but I'm going to have to do it. This platform is frustrating, it's not optimized for mobile or tablets, even though I've been suggesting that for the last 3 years, and the customer service, as I've said, really sucks. I'm going to try Kajabi, which I hear is amazing and has incredible support.
By Jordan A.
Response from Kartra· Oct 1, 2026
Thanks for taking the time to share this. We’re sorry to hear Kartra didn’t meet your expectations, especially after the time you’ve invested in building your membership site with us. We’ve been making big improvements across the platform, including the mobile and tablet experience, and we appreciate your feedback on both the product and support.
Kartra has made such a difference for me. It provides me with all the tools I need to serve my clients and audience with beautiful courses and products!
By Joseph O.
Response from Kartra· Dec 30, 2024
Thank you for the kind words! We're so glad to hear that Kartra is helping you serve your clients and audience with ease. We’re thrilled to be a part of your success!
I love the potential, but I’ve spent thousands of dollars and have not recouped it using this platform yet. It was not intuitive and so many things depended on something else. The new work up is really more of the same. Those who work in it regularly and the logic that someone thought would be resolved by the new format is Not intuitive for someone who literally just figured out how to use the old one. Frustrating. I appreciate all the trainings that are provided, but a site map that I could search and work flows written in lists would be helpful so that all the “first” things that must be done before I can do the sequence or uploading everything or even the nomenclature best practices would make this platform better. and giving ready made templates are not truly helpful as you still have to know the order of things. I will stay on the platform until I make my money back. Ive gotten better, but still not able to fully use the tool. I've been here for years. I appreciate the support. The techs are amazing. but the time it takes to get my questions answered and implemented is too long, still. Finally, i do not understand why you cannot make a CRM function.
By PATHworks T.
Response from Kartra· Dec 27, 2024
Thank you for sharing your experience. We're sorry to hear the platform's learning curve has been frustrating. Your feedback on improvements is valuable, and we’ll continue to work on making it more intuitive for all users.
They have changed price on me multiple times. They don’t have zoom tech support. It takes a long time to get tech answers solved.
By Anon
Response from Kartra· Dec 27, 2024
Thank you for your feedback! We understand your concerns about pricing changes and support response times. We are always transparent about our pricing, and if you’d like further clarification on your bill, please don’t hesitate to contact our support team directly. They are here to help and can assist with any billing questions you may have. We appreciate your business and will take your feedback into account as we work to improve.
Everything runs smooth with Kartra and I have incredible support with Danielle Doucette
By Carol
Response from Kartra· Dec 20, 2024
Thank you so much for your kind words! We’re thrilled to hear that everything is running smoothly with Kartra and that Danielle has been able to provide you with excellent support. We truly appreciate your feedback and are here to help whenever you need!
I haven't even tapped into all of Kartra!s features but so far it has been easy to figure out and they have helpful live classes as well as a great customer support team!
By Mari
Response from Kartra· Dec 16, 2024
Thank you for your kind words! We're so glad to hear you've had a great experience with our support team and live classes. We’re excited for you to explore all that Kartra has to offer!
