I am very disappointed in this resort
I am very disappointed in this resort! I came with my daughter and her two children. I requested a room side by side, keep in mind our reservations were noted together. How about they put us on different floors . Her seven year old was in the room with me since the rooms are double occupancy. I requested at check in rooms side by side . They assigned 345 and 347. Ok I thought odd on one side and even on the other. I get to the room and 346 is in between us. I go downstairs and asked to speak with someone. I was advised that the rooms are king, double queen and king. The double queen is an upgrade. They could upgrade me if I wanted to pay the additional charge . I explained that this should have been communicated when the request was made! This hotel is a total disappointment!
By Carmen C.