KamateraReviews of kamatera.com

I have been a paying Kamatera customer with a live VPS server (New York). I requested a reverse DNS (PTR) record for my IP to support outgoing mail — a standard hosting feature. After three rounds of back-and-forth, my request was denied each time with the same vague response: that my website "does not appear to be a real, fully functional website." No specific criterion was ever cited, despite me asking directly each time. My site has SSL, live DNS, pricing pages, an SLA, About and Contact pages, and a Privacy Policy — it meets every requirement on their own published checklist. I have now escalated to account management. I will update this review if the issue is resolved professionally. Update 08/03/2026: A Kamatera manager called me personally after this review was posted. While I appreciated the outreach, no apology was offered and the "not a real website" reasoning was still maintained without any specific criterion being cited. By that point I had already terminated my server. I have since moved to another provider where reverse DNS is self-service and requires no approval process. I wish Kamatera well but cannot recommend them for small independent operators who need straightforward infrastructure features without bureaucratic friction.

1. They simply lost many GB of files in my Owncloud account they mantained. 2. While trying to fix that, it seems they created a second account (there, I lost many of my files) and started charging me in duplicity. 3. They discontinued the service after two months of the mess they caused and they continued to charge my credit card. 4. There is no way I can delete my credit card from my account if I don´t provide a new valid one. UPDATE – 2026-02-23 After I posted this review, they finally contacted me and arranged a call with a technician, where I was able to explain the original issue properly. Surprisingly, they still had my data, despite previously claiming that the original ownCloud account had been deleted. I was able to recover the majority of my files. However, I was given only a very short time window to download them (24 hours, later extended slightly, totaling less than three days). The server was shut down while I was actively downloading files and performing verification. I was not given the opportunity to fully confirm recovery (apparently due to cost considerations from their side). To be fair, I am upgrading this review by one star.

Fast servers, but they charge you for everything, if you change the hard disk, they charge you a new monthly billing, that is, if you decide to change 10 times the size of your hard disk from a VPS worth its 50 USD per month they will charge you 500 USD at the end of the month for all the changes made for the 10 times to the VPS worth its 50 USD.

There VPS's work well but my main problem is support, They locked my account for "fraud" and would not tell me why then made me submit my ID and even after that they took 4 days to approve my verification causing high downtime for my clients. Its not worth using them as they dont offer anything google cloud or another service can provide you with less issues.

(original first sign up review) I have had a fantastic experience with Kamatera! The service provided is excellent and the performance for the cost is far beyond anyone else I have tried. Being a computer guy for a living and dealing with servers day in and day out, I have worked with almost everyone. Kamatera is by far the BEST! (Edit after being suspended): A week after signing up for service, although I changed my account to unmetered bandwidth, my account was then suspended for "paranormal activity" and they accused me of using 800 mbps bandwidth, which seems rather impossible to me. Definitely wont be back now. I use a lot of bandwidth, but isn't that what you do with a server on a fast network? Otherwise, what is the point of owning something you are not allowed to use.

I've been using their servers for almost a year and the issues I've had lately have been really disappointing After using their server for a few months, one day they suddenly banned my account and asked me to provide ID information and take live video. This is very unreasonable, they didn't send friendly emails in advance and reminded me that if I don't provide information, the account will be closed. Instead, they blocked my account first, shut down all servers, forced users to provide information, did not give users a little time, and they didn't care about users' business at all Now it is said that one of my servers has been DDOS or abused, etc., directly shut down all servers and ban my account. They did not specify which one it was or why. I have never abused the server, I also use vultr/digitalocean/linode/hetzner and other server providers, and I have never encountered any abuse. They don't want to be friendly with users, and they always close the user's account first and keep the user out. It's the first time I've met someone who treats users like this. They process tickets very slowly. Even if it is an urgent issue like the one above, the ticket needs at least 1 day to reply (it used to be faster, but now it is very slow), explaining to you what information you need to provide to prove yourself. It may take 3 days to unlock your account, which is ridiculous

I used my online cards to register and verify billing address,the money charged was supposed to be back to my account but unfortunately they didn't release it back