KamateraReviews of kamatera.com

Response from Kamatera· Mar 14, 2024

Hi, We are wondering if maybe you got us confused with one of your other vendors? We have no need nor interest in sharing our clients' phone numbers, and client security is a top priority for us. Phone numbers have two purposes only: to verify an account (security!), or from time to time, an account manager will reach out to a client who has requested a phone conversation, always with their prior consent. We do not share our clients' phone numbers with any third party vendors or partners, as it goes against our principles of client privacy and security. Team Kamatera

Response from Kamatera· Mar 13, 2024

Hi Makar, First, we would like to express our gratitude for your willingness to share your frustration with us. We understand that the recent experience you had with our company was far from satisfactory, and we want to assure you that what happened was not a common occurrence. The issue arose due to a system upgrade that was being implemented at the time of your signup. The result, in confluence with our system flagging your account as fraudulent, caused your tickets to be incorrectly redirected and led to a delay in our response to your queries: we sincerely apologize for any inconvenience this may have caused. We have only recently discovered the root cause of the problem and we are taking steps to ensure that such incidents do not occur in the future. We care deeply about our customers, and their satisfaction is our top priority. Thank you for bringing this matter to our attention and for giving us the opportunity to improve. We look forward to serving our clients better in the future. Team Kamatera

Response from Kamatera· Mar 7, 2024

Hi, We're sorry to see you have also declined our request to send identifying details to us privately, which would have allowed us to get to the bottom of the matter, and perhaps resolve it more satisfactorily. That being said, our customer's privacy and security are of the utmost importance, and indeed, we will lock your account immediately at the first hint of suspicious behavior, notify you, and ask you to verify yourself to us in order to unlock it again. (We do this to make sure that you are actually you, and that someone has not stolen your card to purchase the 10 servers you were running...) Team Kamatera

Response from Kamatera· Jan 14, 2024

Hi Rocky, We invite you to contact us immediately at [email protected] so that we can handle the matter. We wish you would accept our private request for information so we can find the account you are referring to... Team Kamatera

Response from Kamatera· Jan 10, 2024

Hi Yasir, Unfortunately we couldn't check what happened because you declined to privately share your ticket/account information with us when asked. Instead, we can tell you that 1-we are totally transparent about the fact that you need a credit card to sign up, even for the free trial. 2- If you were suspended 3 days after signup, you were either asked to verify yourself and your account with documents, or asked to change your payment method. If your account remained suspended, that most likely means you a- did not respond or b- failed authentication, in which case you were also informed. Again, you are welcome to share the requested information with us, or reach out to [email protected]. We are always interested in finding a positive outcome. Team Kamatera

Response from Kamatera· Dec 25, 2023

Hi Radoslaw, In fact, you had opened more than one account (against policy), you used a virtual card in our system (against policy), and every ticket you sent has indeed been answered. We are certainly sorry for any distress or inconvenience you may have experienced. Team Kamatera

Response from Kamatera· Dec 5, 2023

Hi Tariq, Thank you for including your ticket number! We are so sorry for any frustration you may be feeling, but after checking, we see that you sent the requested documents on Saturday, and your account has already been approved. Sometimes over the weekend there can be a slight delay due to the number of tickets received, but we make sure to answer every singe one. Additionally, to minimize confusion, duplicate tickets are often compressed into one single ticket string when they are all comprised of the same request. Perhaps you would consider revising your review? Team Kamatera

Response from Kamatera· Nov 30, 2023

Hi Amit, Thank you for taking the time to let us know. Did you encounter a specific issue we could address for you? Your feedback helps us do better, so please consider answering our private request for your ticket number, or emailing [email protected] so we can look into the matter for you in order to resolve it. Team Kamatera