Product not delivered. Refund not issued.
The product was never delivered and the customer support stopped responding. They have not provided refund. So here I am with no product and they still have my £100
By JA
Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Bad
14 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Jyxspeaker is listed under Appliances & Electronics.
Jyxspeaker (jyxspeaker.com) has 14 customer reviews on The Fair Hearing, with an average rating of 1.9 out of 5.
14 approved reviews, newest moderated first
The product was never delivered and the customer support stopped responding. They have not provided refund. So here I am with no product and they still have my £100
By JA
DO NOT BUY FROM THIS COMPANY!!! JYX They only warranty their product for 6 months and if it stops working they DO NOT honor the warranty. They are a total scam.
By Steve D.
Initially great customer service but being ignored after asking for refund. Received a faulty speaker that would turn off every 15 mins on its own even while plugged in. They offered a replacement or 10 percent off another speaker. I opted for a return and refund and was promptly ignored for a week and a half. When they finally responded they requested a video. I sent it and now they are saying that im responsible for the cost of returning the item even though the website states that if a return is due to quality of product that they would cover it. Now theyre probably dragging their feet until my 30 day return window is over... so over this company
By chris
Excellent products, I experienced some problems with my product which was unfortunate. However this was resolved very quickly excellent customer service and excellent outcome. 10/10.
By Sobia P.
DO NOT order from this company, they don’t respond to emails, they have never answered there phone the 50 off times I’ve called, I ordered weeks ago and my item still hasn’t left. Website says 4-5 days, I’m pretty sure I’ve been scammed from this website but even if I haven’t there poor lack of caring about anybody but themselves should be enough to never order from this useless company.
By Michael G.
Very poor got email confirmed got email dispatched got email from royal mail expecting delivery GOT EMAIL CANCELLED no explanation very disappointing will not buy from here again
By Annabella M.