Just Energy Group, Inc.Reviews of justenergy.com

Rude, obnoxious, inept.

Up until last night i would have given 4.5 stars, I used Just energy and had zero issues. BUT NOW, watch out is all i can say. I got a email from Collections @justenergy.com who say i am past due for the final payment. This is after i canceled in Dec of 2018, with a email from the saying sorry to see you go. All prior emails for billing i addressed and asked repeatedly when i canceled and paid final, if there was any balance and i was assured NO BALANCE was needed . Now they are threatening legal and credit reporting. As i type this i have been on the customer service phone number for 20 minutes (11am CT) and no one has picked up. how can they keep sending me survey and even birthday emails and not figure out how to send me a final bill until almost a year later? It is not like this is a large amount but i have zero accounting for this and no documentation from them on it. They just expect me to pay this no questions asked? Not a way to do business.

I am very dissatisfied with the service and customer service with this company. Haven't had just energy for over a year and all of a sudden I get these messages saying I owe 32.08. For what I don't know. I paid it but to anyone thinking of going with this company DON'T. Very rude customer service and not very knowledgeable on the company.

Zero stars!!!!!! I should have looked up reviews before signing up. We haven’t had any heat or ac on for the last month and I expected the bill to be significantly lower. It is $50 higher than last month!!!! Our central air is turned off and somehow it’s higher than when we were cooling an entire house? What a scam. I am cancelling as soon as they open at 9! When they had us sign up they explained that we will see our bills go down over time and that is a complete lie. DO NOT SIGN UP!!!!!!!

Zero stars, employee mistepresented himself as another gas company employee, took advantage og my blindness and disability and fraudently signed me up. My caretaker came the same day and immediately called and cancelled. They sent me an email confirming canxellation, then 3 months later i get a bill for service, again another email that my service was cancelled. They send my money back to gas company, that i accidently paid to them. And now send me a collections notice 9 months later. Wth, doing a BBB REPORT today. Funny collections wont answer their phone. Im ready with all my emails, their collections threatned to put it on my credit. Bad company

The worst company ever being with them my bill was way higher than ever ... This place is a scam!

Do NOT get persuaded to sign a service agreement with them! My bills were easily double what I currently pay now that my FIVE YEAR CONTRACT has ended. If there were a class action suit, I would readily partake to recoup funds and have retained all my previous bills as proof. As a single parent, I had a limited budget and the over payment spent could have better been spent on my children had I known - essentially, they are taking advantage of consumers to pad their pockets - NOT COOL. Additionally, there is a cancellation fee for closing your contract with them and the price makes it difficult to escape. Be wary of any "confirmed" online reports of excellent service and monetary savings - they are likely faux email accounts from the company...not difficult to do in this day and age. I question why this company exists or is even legal! ZERO stars. In fact, the business is so poor that they couldn't offer me money to remove this post. BUYER BEWARE!!!!! 21 October: Received a response from Just Energy to above post: "Hi there, thanks for your feedback. We hate to hear that you have not been satisfied with your latest bills and we would appreciate the opportunity to review your invoices to verify charges and see if there is a better fitting plan. Please reply with your account information, the best number and time to contact you so we can see what possible solutions we have for lowering your bill. Thank you, Gabriella, Social Media Advisor" So essentially JE didn't read that I am no longer with them (5 year contract expired and now paying less than half the cost elsewhere), they also couldn't provide the courtesy of examining my service while I was a customer. Within one week from this update, I will calculate and post the total amount charged by JE during my 5 year contract, as well as the cost of what would have otherwise been my service provider at the time and outline the difference. I cringe to think of what this total is, but if that doesn't discourage people from signing up with them, nothing will. Oh and JE: I plan to also write my Minister and MP.

Scam after 2 months you'll get a random added charge. I was out of town and used waaaaay less and my bill was twice as high thanks to them. Do not get talked into this.