Just Energy Group, Inc.Reviews of justenergy.com

Signed up 3 homes I own at Sams Club Feb. 8, 2019, this is Sept. 10, 2019. The young girls there assured me Just Energy would send me 3 $45 Sams Gift Cards, one for each home I signed up with. I have called customer service a couple of times to be assured they were ion the way " 4 to 6 weeks " they would say. 4 to six weeks have passed long ago both times, I wrote customer service on their site on " customer service ", no reply. I beginning to think " Bait-n-Switch'ed " !

Today I received a letter in the mail advising that Just Energy did not have my correct email address, even though I have been on e-billing since becoming a customer several years ago. This tactic to get me to call in in order to sell additional products does not sit well with me. It should be noted that I routinely get the usual billing and furnace filter notifications, so the letter is an outright lie. If I wanted to subscribe to any additional services, I would contact my provider and not expect them to use skulduggery to force me to take time out of my busy day to contact them. Next time I get a letter like this, I will simply ignore it. :( For any of you who receive a similar letter and you are already on e-billing, beware. This is a tactic and should be ignored.

I haven't been able to log into My Account on their site for months. For some reason they make you search by Zip Code first, and then that search is broken. They bill whenever they feel like it, sometimes on the 14th, sometimes on the 22nd, or any time in between.

Beware of "application direct to contract" sales tactic. They come door to door and they convince you that you are paying to much for electric- gas. They ask you to fill out an application to see if you qualify, but it is really the start of a service agreement. It is an attempt to get you to sign before you can research. To start, they charge 2.75 per month on top of whatever usuge fees that will be added. So right away, you are paying 2.75 that you weren't paying before. Other than that, it seems they are just a middleman in between you and your energy supplier and scraping money off the top. Maybe you will save, but not a guarantee. Not worth being locked into a contract to find out. Do your homework and if you already signed, be sure to cancel within 3 days so you don't get charged cancellation fee.

Switch to just energy with unlimited - Fixed price traffic . Nothing but problems and now trying to take double payments . stay away not worth the hassle .