Just Blinds Reviews | Read Customer Reviews of justblinds.com

Monday, November 9, 2026 · Customer reviews of US businesses

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Just Blinds Reviews | Read Customer Reviews of justblinds.com

Just Blinds reviews

Showing 60 reviews with 1 star · Clear filters

Aug 27, 2022
Defective shade, no customer service!
I received my shades in a timely manner, but one of them had a problem with the cord pull - I put in a report, was told to take pictures, email went back and forth with Customer Service for about 3 weeks, and then SILENCE. My shade has never been fixed and I'm afraid someday it will totally fail. DO NOT BUY FROM JUSTBLINDS.COM if you want ANY customer service!!!!!!!!!!!!!
By kayinwyo
Response from Just Blinds· Aug 30, 2022
I am so sorry to hear your shade arrived with issues.This is never the experience we want for our customers and I would love to help. We offer a 3-Year Warranty on all blinds/shades. Please reach out to me via email at [email protected] with your order number and email address attached to the order. I can get started right away! -- Ava N
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Jul 8, 2022
If I could give them a zero stars I…
If I could give them a zero stars I would!!! NEVER order from this company!!!!! I placed an order June 6th for motorized Roman shades which they offered on their site and expected delivery said no later than July 7th. The week of July 7th call to get order status because on my account still said being made. Call two different days and 2 different reps said they will find out and call me back….shocking no one called me back. Called again today and they told me that my order was put on pause because they don’t offer motorized option on my product that I ordered (yes they did) so no one reached out to me during the 6 weeks I was waiting for them to arrive to tell me this…disgusted that a company works like this….they had no problem taking my money!!!
By Nancy A.
Response from Just Blinds· Jul 14, 2022
Hello Nancy, I am so sorry to hear of this experience, it's definitely not the experience we hoped for you. I would love to locate your order and take a look to better understand what happened. I was not able to find an order under your name. Would you mind reaching out to me at [email protected]? I look forward to your message and further feedback! -- Lynn F., JustBlinds.com Social Care team.
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May 19, 2022
They are unwilling to work with you on…
They are unwilling to work with you on any kind of mess up
By Jeromy
Response from Just Blinds· May 20, 2022
Hello Jeromy, Thank you for sharing. I am so sorry to hear there was a problem with your order. We do offer a Deluxe warranty for a small fee at the time of placing the original order. This covers you for any mistakes made on these custom products. I was not able to pull your information from the info here, but I am happy to see how I can help. Feel free to send an email referencing your order number and the issue to [email protected]. I look forward to assisting further! -- Lynn F., JustBlinds Social Care Team
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Dec 19, 2021
Colors on website a misrepresented and…
Colors on website a misrepresented and JustBlinds does not allow exchange for accurate color. Beware, website does not represent what you will get. I fully expect the usual fake contrite social response about how they will look into it but doubt anything will happen. Beware. Update: Lynn has offered to remake the blinds for $160 which is what the extra insurance would cost. This still does not address the misrepresented color chips on the website. I understand variance in monitors and variance in a natural product but white vs red/brown is not variance. Perhaps the product base wood has changed since the color chips were taken but we should not have to pay extra insurance to cover this misrepresentation. Please correct the website. Update: JustBlinds rejected my review on their website which contains the same information as here. Beware if you look at their reviews, they are selective on content. I guess you can't really be sure whether reviews are accurate or not.
By michael E.
Response from Just Blinds· Dec 21, 2021
I am so sorry you are not happy with the color you recieved. We do offer free samples that can be ordered prior to ordering products. This is the best way to view the colors to ensure they are just what you expect since all screens and monitors display color differently. Also, I highly recommend ordering with our Deluxe warranty which covers a remake when you are not happy with the color. Please feel free to reach out to me at [email protected], include your order number and I will be happy to see how I can help from here. -- Lynn F. JustBlinds.com Social Care team Thank you so much for reviewing your latest order! I apologize for the concern the product reviews process has caused. Please know that our product reviews are moderated by a third party and we don't edit, change, or delete any reviews. I do want to see how I can assist with this product concern, and see you have emailed our team back now. I have responded to you there now, and look forward to hearing from you soon! - Lauren A.
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Nov 9, 2021
Warning: blinds are not cut accurately!
I don't know how this company is in business. Please, heed my warning: when you order roller shades, they will be cut NARROWER than the width you specify. By over an inch! And the customer service reps have the gall to suggest that this is normal. Hm, no. Actually, when you order a product cut to a certain width, under normal situations, you'd expect to receive an item cut to that width. I mean, what? They will also refuse to remake or offer a refund. So, chargeback it is!
By Samuel T.
Response from Just Blinds· Nov 10, 2021
Thank you for taking the time to review your recent order with us! I am truly sorry to hear that your shades are not fitting as expected, and that our team could not assist when you reached out. Our roller shades will come with a standard fabric deduction from the width ordered however, I really would like to review your order to see how I can help. Please send an email to us at [email protected] with your order number and email associated with the order. As soon as I hear back from you, I can look into this for you right away!
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Aug 23, 2021
Poor quality, customer service hides from their responsibility
I have had their mini blinds on all my windows for a year or more. Most of the ones used daily have failed and will no longer work. The plastic part that snaps on the square metal rod just slips. Not only does this keep them from working but they hang crooked and look like hell from the outside too. I emailed them with this... Crickets.
By Dan P.
Response from Just Blinds· Aug 25, 2021
Hi Dan! Thank you for taking the time to review your recent purchase. I am truly sorry for the poor experience these broken parts have caused, and that you did not hear back from us when you reached out. I really would like to help, could you please send me an email at [email protected] with your order information? Once I have received your email, I'll be happy to look into this for you right away! - Lauren A.
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Mar 22, 2021
poor quality
I ordered cellular shades in 5/2020 and was very happy with the product. I just reorder the same cellular shade 3/2021 and what I received this time is very cheap in comparison. The quality and design of the hardware is poor. The brackets bend and flex easily and no longer match. I called customer support and they said they are getting from a different manufacturer and the only thing they could do was to send me more of this poor quality hardware.
By Lisa J.
Response from Just Blinds· Mar 23, 2021
Hi Lisa, I'm so sorry you're not completely satisfied with your most recent order! I'm happy to look into this further and help! Please send me a message at [email protected] with your order details - I'm looking forward to your reply! -- Katherine R, JustBlinds Social Care Team
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Oct 2, 2020
This company should close.
Ordered blinds in June 2020. No updates whatsoever. After a month of waiting, I attempted to contact the company through every means necessary and never received an update. I never received the blinds and honestly forgot about them (I order a lot of blinds for rental properties and lost track). In late September I received an email that my blinds were "in production" and would ship in early December. Really??? Four months for an update and then two months to produce two sets of generic mini-blinds?!? I've worked with many online blind companies and this is the worst experience ever. They don't respond to any communication, don't provide updates, and clearly have no ability to produce the product. Even if the delays are due to COVID, they should just close.
By Nathan G.
Response from Just Blinds· Oct 6, 2020
Hi Nathan! Thank you for taking the time to review us. I am truly sorry for the poor experience we have provided due to these missing items, and for the delay you are experiencing with your replacement. I apologize that we have not updated you on the status of your replacement items, and that we have been so difficult to reach as well- this is definitely unacceptable. I really would like to help, could you please send me an email at [email protected] with your order number and information? Once I received your message, I'll be happy to look into this for you right away! - Lauren A.
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