JunovaReviews of junova.ai

It works. The only issue I find is an airlines issue. As the credit is issued to each passenger, there is more value for people/couples that travel together often. The others (family/kids) on my itinerary will not travel with me or alone often, so that credit may be “lost”. But it works better than I imagined. Their customer serious also outstanding.

Response was detailed and clear. So appreciated the follow up to my question.

Great customer service and wonderful idea for a business!

UPDATED- I updated my review based on the follow-up and customer service from Junova. I am willing to give them a try. I signed up for Junova because it advertises automatic flight price monitoring and rebooking when fares drop. The concept is great, as tracking fare changes yourself can be time-consuming. Unfortunately, my experience was extremely disappointing. Junova secured a flight credit for me, but the rebooking was made into a different fare class than the one I originally purchased. As a result, I lost my international business-class seat assignment and was separated from my husband. To restore our original seating arrangement, I had to pay out of pocket to repurchase seats. The additional cost exceeded the value of the flight credit I received. In practical terms, I am now spending more money than I would have if I had left the reservation alone, and the credit may not even be fully usable for up to a year. While Junova technically found a fare difference and obtained a credit, the overall outcome left me worse off financially and significantly inconvenienced. I would strongly encourage travelers to understand exactly how rebookings are handled and whether seat assignments and fare classes are protected before using this service.

Joined a few weeks ago; forwarded along email confirmations from existing flights - within two weeks, I have $40 in flight credits for me and for my wife. I may have been able to check those flights myself and figured out how to get $50 in credits - but for me, giving up a percentage to Junova is a cheap and painless solution to the issue, and well worthwhile (because in reality, I would not have checked on those myself).

Has worked great and saved me over $500 on flights I'd already booked. Customer service was quick to respond when I needed it. Grateful for this service.

Easy to use and actually getting refunds!

We received travel credits from AA almost immediately for 10 pax in our group. Incredibly efficient. Will recommend to others.