The JunkluggersReviews of junkluggers.com

Harley and Jeff did a great job! They were on time also. Friendly and efficient!

I called junkluggers for an estimate to remove a square grand piano. Two people came out walked the path and quoted me a price of $1,200.00 I had other quote of less than half that price so I mentioned it seemed high. They proceeded to tell me it was too heavy to move and would probably take a t least four guys to do the work. They never got back to me after stating they would speak with their manager for a confirmed estimate. I ended up hiriing A-1 piano movers, Three guys came and removed the piano the next day and did an excellent job. They charged me half the price Junkluggers quoted me. Would not recommend this company.

I first want to say that I had no problem with the two men who came and did the work. They were courteous and professional, so I give them a good rating. That said, the ordeal with the organization was a far different story. Upon arrival, I was hit with additional estimates not mentioned in the initial phone call with the agent. I explained to the agent what the contents of the apartment were in that initial conversation. She gave us quotes based on truck sizes. She did not mention that there was an extra fee for the mattress, nor did she mention extra costs for lounge furniture such as the recliner we had. Each was quoted as an additional $30 & $35 more. Then we got hit with an added $100 fee for a "long haul". If the people have to carry the merchandise a distance over a certain specification, they tag on this fee but it's initially undisclosed. They also mentioned there was a packing fee despite nothing being mentioned to me on the phone call. They said they packed things for you in the call. The packing fee was immediately waived since I had already boxed up most of the items and only needed to box up two more with my own boxes. The employees did get to the apartment in the quoted timeframe but very near to the end of it leaving me to stay later than I had hoped. I was stuck in a position of having to get the job done so, I felt I must help to expedite the process. Overall, it took more than 3 hours with my help. I'll be fair and state that it was a 2nd floor apartment, but I did mention that to the agent. We just received the list of donatable items, and it was far less than what we donated. Some items listed were not even amongst items we donated. A lot of decent cookware, lighting, decorative items and furniture were amongst our goods and no mention of them were on the donation receipt. They don't even offer up a listing of things taken on site. What happened to all of that stuff we were hoping would find a new home? In addition, their trucks were hardly geared to carry a full one-bedroom apartment. U-haul trucks are significantly larger, and they are closed containers. Junklugger's trucks were open bed and only about 8' x 10'. While in the end, I did pay less in the quote by protesting, I still paid more than what was stated as their maximum over the phone. I'm not very pleased with their organization given very poor communication and lack of detailed listing of things donated. UPDATE: We did receive a full listing now of items donated and a revised receipt, but I'll note that there was no offer to give at least a partial refund for all our troubles. Despite this rectification, I still have problems with how the whole issue went down. Be cautious with this company if you choose to use them.

They charge more than a lot of other removal services. the come with a small truck with a bed that measures 8' x 10' and wanted to charge me $296 for less tha n 1/4 of the truck. The 2 workers that came with the truck were nice and I have no complaints with them. I think the price I was charged for a small amount of stuff was out of line.

Used them twice - June and Sept 2024. The experience with the guys who come out was good. But trying to get a charitable receipt is a lot of work. The website says 14 days but you have to follow up multiple times and then the receipt is for 1/10 the amount donated (the true charitable and not the junk). Seems odd. The website should be updated to reflect how it is really working. I even replied to their survey over a week ago and never heard from anyone. Lori-Ann who I booked appointment with said there is nothing she can do but will pass my info along. Again a week and haven't heard from anyone. In June same runaround until I finally received the receipt. I never write reviews but felt I needed to let people know.

0 stars if possible. My appointment was for 8am-10am and they were suppose to call me 15-20mins prior to arrival. I called at 9:52am and was able to reach Jessica. She said that she would call me at 10am to confirm their location, that did not happen. I called again at 10:18am, reached JJ at the north carolina office, he said the pick up team did not answer. No one could have called and just said that they were going to be late, like super late. I am not paying for this pick up. They have wasted my time.

Had thousands of dollars worth of furniture and small appliances collected. All were a year old or less in perfect condition. Never received a tax receipt. Looks like there was no effort to donate. Tried to contact the company only to get an email bounce back.

Wayne & Dillon from Lexington Kentucky Branch, were professional from the get go. Fast efficient and a great price. I would hire them back in a second.