Great customer service
Great customer service. Love the trampoline.
By Amandeep K.
Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
805 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Shop TrampolinesShop Accessories Contact Us Find us on Facebook Find us on Instagram About Jumpflex Jumpflex Trampolines is on a mission to keep the world happy, healthy and bouncy. Jumpflex sells high-quality trampolines and fun accessories in the USA, United Kingdom, New Zealand, Australia and Canada that help families develop, grow and connect through outdoor play.Play for life!
Jumpflex Trampolines (jumpflex.com) has 805 customer reviews on The Fair Hearing, with an average rating of 4.7 out of 5.
805 approved reviews, newest moderated first
Great customer service. Love the trampoline.
By Amandeep K.
Amazing! I loved the trampoline, great looking, had a lot a cool add-ons, not to mention great customer service!
By Bruna Dos S.
Trampoline came exactly when they said it would. We had one small issue with the anchor kit we ordered - it was missing a strap. Customer service responses immediately with sending us an entire replacement kit. Very high quality product and excellent experience!
By Kym
Response from Jumpflex Trampolines· Jun 7, 2022
Hi Kym, Thanks for taking your time to leave us a review. I am glad to hear our customer service representatives were able to assist with your issues. Please don't hesitate to contact us if you have any questions or queries.
Very happy with our purchase. Was easy to assemble and the kids are having tons of fun jumping for days. Thank you!
By Val B.
Very easy to set up but should have two people to make it go faster and provide support. My kids are the uses for a few weeks now and absolutely love it age ranges from 4 to 14.
By Neal G.
You do not sell the poles that are most likely to break. Looking to replace the vertical curved poles that hold the net. Seems intentional to force people to buy a new trampoline. I find this unacceptable.
By Shane H.
Response from Jumpflex Trampolines· Jun 8, 2022
Hi Shane, Thanks for your feedback, we truly appreciate it. We do have net poles for purchase. We will have one of our customer support team reach out to you to sort out your order. Have a great day! Warm regards, Zoey Jumpflex Customer Support
Simple and easy to order the accessories I wanted. I didn’t need to contact customer service this time but I had in the past and they were great at solving any issues a has fast.
By Aaron M.
Trampoline came quickly, nothing was missing. Has a family fun putting it together. Instructions were easy to follow and end result was perfect. Would recommend to anyone e looking for a trampoline!
By Handee W.