Had a question about the app
Had a question about the app, and Jumbo’s customer service provided a fast and correct solution. Enjoying the privacy benefits provided by Jumbo. Thanks.
By William J H.
Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
506 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Free Identity Theft Insurance up to $1,000,000 in less than 30 seconds.
JUMBO (jumboprivacy.com) has 506 customer reviews on The Fair Hearing, with an average rating of 4.9 out of 5.
506 approved reviews, newest moderated first
Had a question about the app, and Jumbo’s customer service provided a fast and correct solution. Enjoying the privacy benefits provided by Jumbo. Thanks.
By William J H.
The jumbo team is very kind with user I’m actually French and I understand perfectly the message of the jumbo team, it’s very intuitive So lot of love for them and good job 👏
By Anatole LE S.
A brilliant idea, and a very quick customer care with trouble shooting!
By Rashid A.
Very trusting great security app. The best one I’ve tried yet please try it !
By Mariah D.
please be careful when you start trial you can not cancel it 'they charged me $108 i will contact credit card company on mpnday they showing how to cancel it but it did not work
By ilhan O.
Response from JUMBO· Jul 27, 2021
Hey there, I really want to make this right for you. We don't want to charge anyone who didn't intend to use our product. Do you mind sending me a message to [email protected]? Please mention this review and I promise that we'll make this right!
A great apply, one of the best
By didier F.
super nice support. elaborate, friendly email, quick, efficient & easy solution. you go jumbo! thanx.
By Natalie
This is by far the best customer experience I ever had till date. Jumbo Privacy’s customer service team is not only prompt and cooperative when it comes to aiding customers, but they have an excellent team which is really dedicated and would even go out of the way in order to help and serve customers better. I had a recent interaction with one of their customer service executives named anya after which I was not only amazed but also felt delighted that I’ve put my trust in the right place. I would like to extend my gratitude and wishes to the whole jumbo team, you guys are going a really really great job, keep up the amazing work🙌🏻✨💯
By Arjun J.