JPayReviews of jpay.com

I have been defrauded by this company. I sent my friend $250 for his commissary account, and they deposited it into his movie rental account. When I protested, they withdrew the funds from my friend's movie account and kept the funds, but never moved them into the commissary account and never refunded them. I kept calling and calling, but every time I was told the messages I sent and the calls I did supposedly ended up in the "wrong department" and needed to be "escalated to a different supervisor". None of this ever happened. I called my credit card company to complain about this fraud, and they gave Jpay/Securus 1 month to respond to my complaint, which they never did. Then the credit card company refunded my money to me, and I finally got my money back 5 months later. In response they blocked my account and prevent me from reading or sending emails with their e-messaging application. This company is a fraud and is organized to rip off the relatives and friends of incarcerated people, adding insult to injury.

Most the time it won't even connect us, yet they still take our money

I'm trying to send my uncle a picture and have to go to secures ( how ever you spell it) to send it because jpay don't do anymore but I can create an account with secures or even link them and trying to get to support its just a machine telling me what i already did when i keep get error 101. I would like to speak to a person but the machine doesn't let me or doesn't registered what number I press so then i have to hang up and call again just to be told I have to call a different number and have the same thing repeated and told I need to call the first number. I don't get it. It's been months now and multiple tries of just getting no where.

Horrible company!! I’ve been attempting to reset a password that was brand new to begin with for the last two hours. I am not able to contact the people that I need to and JPay offers absolutely no support at all when you dial their number it’s an endless spin of recordings that never get you to a human or solve your issue. TAKE IT UP WITH THE STATE IN WHICH YOU LIVE. JPAY IS NOT A GOOD COMPANY. THEY NEED TO END THEIR CONTRACT.

Again it does no recognize my password. Tried to change and is still does not recognize. What a pain!

The software is s**t.

The company took money from me to transfer to an incarcerated person. They never did, six weeks later they informed me that they are having issues with MoneyGram with no estimate for resolution of their issues. They invited me to send more money by other means like through their app. The funny thing is that I had used that means in the first place. I am disputing the transaction. It is a scam, but the shoking thing is that this scam business was recommended by the penitentiary itself, a government insitution. This will be definitely reported.

Pathetic & a ripoff Firstly your paying for a service that does not deliver Eample today my pen pal received a message I had sent on 9th August & today is 20th August. The delay times are shocking The auto robot is terrible and understands nothing and the service line has nil service with unbelieveable wait times The US government needs to investigate this scam It's taking peoples money in stamps and not delivering Writing becareful I have meet 4 inmates the first did not even answer my letter,the second tried to get $300 out of me and I dont believe for one minute he was gay Number three a true gentleman but I just could not find common ground Number 4 we are an item of such again a gentleman but I oftern wonder am I being played. Only time will tell I guess. Getting to know a sranger is no different than meeting in person other than the obvious face to face contact If your good at reading between the lines then getting to know a stranger is easy Always remember your reading a letter your not face to face so over thinking what has been writen could spell disarster. Topics like food likes is off limits incase you ask first due to the prison menus a sore point with most prisoners. Remember all that you write is sencored before being pass on to your pen friend so always be a good listner,Do not argue or try to push your opinions,answer quickly as waiting for a reply for a prisoner is like Christmas day tor us.