JPayReviews of jpay.com

Here is their EXACT message to me: Violation of COPD, Law, or DOC Policy inmate does not have state issued photo card I.D. visible/not wearing not using j-pay privacy screen/ using a bed sheet. What the heck does this mean. When I sent them an email asking them to explain this to me their response was: In response to your inquiry, we sincerely apologize for the inconvenience you are experiencing with your censored email. Please understand that all correspondence including attachments are reviewed and approved by the facility. Furthermore, the content may be censored/rejected based upon each agency’s rules and regulations. Please speak to your loved one regarding the facility’s rules and regulations before you send emails, videos, or attachments. The stamps used for any rejected emails, videos or attachments are non-refundable as displayed in our Terms and Conditions. It was a pleasure assisting you, Thank you for contacting JPay Customer Support. This is crap! Do NOT use this service. You can send messages, supposedly, but you won't get any response in return! Rip off!!!

JPay email services sent notices to a whole group of inmates at an Alabama state prison on the same day and at the same time, that they had sent sexually explicit messages and those messages were being rejected. Simultaneously, recipients of those messages received the same notices. The inmate with whom I correspond and I reviewed all of our most recent messages, and there was no explicit content, but JPay will not own up to the glitch in their system and admit it was a mistake.

Your product sucks period! Too many logins too much transferring from site to site. Sad you arrest people then make it impossible to communicate with then without ridiculousness. Simple fill uour name one button click name send money the end all this shuffling around nonsense no wonder no one talks to you or communicates. You are making millions off innocent rate of 6 percent means 6 people in these systems are innocent and we have to deal with this trash on top of the other nonsense you gonna steal money at least spend some of it on private coders and not whatever trash government worker coding this site complete and utter trash. Get rid of half the verbiage dont need it make the login simple blow up the wording with big GUIs and dump all the transfers between sites that is pure lazy someone nust plopped a redirect instead of building a professional site. Figures save every dime. Fire whoever built this site asap i could make a better site off a godaddy template its been three hours bouncing around to simply email someone click email the name and buy a dam stamp the end

The most miserable experience I have ever had trying to send money to an inmate or anywhere else. Takes forever and rejects credit card info I know to be accurate. Terrible ai software

Stealing money, whenever I send 1 picture JPay sends duplicate of the same picture and charges me without my consent, they also hold emails for no reason at all. This is such a scam they are stealing money from us, if I could do zero stars I would

I only gave them a 1☆ as I couldn't go any lower. for some reason when trying to email a friend mitchel cook #402967 (la) my email or password was invalid. but on 3 different times they took my money. couldn't talk to a live customer rep, only an automated one, and they only wanted my money. do they have negative numbers?

This company claims to offer 24-hour customer service. It is a joke. There is no customer service, only a short list of options where you can listen to automated responses. The JPay system has not been accepting payments for days now. No way to fix it, or get assistance from company.

JPay is terrible I'm embarrassed by them. They strive to want to help you contact with your loved ones but they don't care they just want your money they don't send the emails that we pay money to send. They reject them most of the time. I'm tired of dealing with them they're no longer getting any of my money. JPay and the people that run this are garbage.