Joyous - Low-Dose Ketamine TreatmentReviews of joyous.team

Response from Joyous - Low-Dose Ketamine Treatment· Jun 11, 2024

Thank you for taking the time to share your experience with us. We are deeply sorry for your loss and are honored to have been able to support you during such a challenging time. We are pleased to hear that our team at Joyous was attentive and responsive to your needs and questions. It means a lot to us that the treatment provided some relief and support as you processed your loss. Your recommendation is greatly appreciated, and we are here for you should you need anything in the future. ~Best, Joyous Team

Response from Joyous - Low-Dose Ketamine Treatment· Jun 11, 2024

Thank you so much for your wonderful review! We are thrilled to hear that the positive impact on your health and well-being over the past six months. Our care team is dedicated to providing loving and professional support, and it’s heartwarming to know that you felt well-cared for throughout your journey. It’s fantastic to hear that you were able to cut back and stop naturally, and that you're feeling better than you have in years. Your experience is a testament to the effectiveness of our approach and the dedication of our team. If you ever need anything in the future, please don't hesitate to reach out. We are here for you. Wishing you continued health and happiness! ~Best, Joyous Team

Response from Joyous - Low-Dose Ketamine Treatment· Jun 10, 2024

Thank you so much for your positive feedback! We're thrilled to hear that you had a great experience with our services and that you would recommend us to others. Thank you once again for your support! ~Best, Joyous Team

Response from Joyous - Low-Dose Ketamine Treatment· Jun 10, 2024

We appreciate you taking the time to share your experience with us, and we're truly sorry to hear that you had a negative encounter. First, we would like to clarify that we are a tele-health company, and in-person appointments or home visits are not part of our service model. This allows us to provide convenient and accessible healthcare to our patients from the comfort of their homes. Regarding the communication you received, we understand that too many messages can be overwhelming. Our intention is to be as communicative as possible to ensure that our patients are well-informed about their appointments and any important updates. We are continuously working to find the right balance and will take your feedback into account to improve our notification system. As for the consultation experience, it is standard practice to ask about blood pressure, especially if there's an indication it might be high. Since we operate remotely, we rely on patients to have basic health monitoring equipment, such as a blood pressure monitor, to provide accurate information. This helps our medical professionals provide the best possible care. We apologize if this was not clearly communicated during your consultation. Also, we are saddened to hear that you felt the interaction was unprofessional. Our goal is to provide a supportive and respectful experience. We will review this incident to ensure our team maintains the highest standards of professionalism and care. If there's anything specific we can do to address your concerns or improve your experience, please share here https://www.joyous.team/joyous-experience.Thank you and our sincerest apologies again. ~Best, Joyous Team

Response from Joyous - Low-Dose Ketamine Treatment· Jun 6, 2024

Thank you so much for sharing your positive experience! 🌟 We're thrilled to hear about your new found senses of lightness, happiness, and calm. Your recommendation means the world to us, and we're so glad we could be a part of your journey towards well-being. If you ever need anything or have further feedback, please don't hesitate to reach out. Thanks again! ~Best, Joyous Team

Response from Joyous - Low-Dose Ketamine Treatment· Jun 6, 2024

We sincerely apologize for the inconvenience and frustration you experienced. Your feedback is very important to us. To clarify, we require all patient forms to be completed before appointments to ensure we can provide the best care possible. In some cases there are issues with the paperwork prior to an appointment, including if the paperwork was completed, technical issues may lead to cancellations. We understand how this can be disappointing and are working to improve our communication and support systems to prevent such occurrences in the future. We apologize for the difficulties you encountered in trying to reach us. Our aim is to make the process as smooth and efficient as possible, and it's clear we fell short in your case. We're actively working on enhancing our communication channels to better our services. Thank you for bringing these issues to our attention. If you have any further details you wish to share with us directly, please share here https://www.joyous.team/joyous-experience. We hope to have the opportunity to regain your trust and provide you with the care and service you deserve. ~Best, Joyous Team

Response from Joyous - Low-Dose Ketamine Treatment· Jun 6, 2024

We have sent a request asking for further information. Please respond to his request so we can assist you within the best of our ability. ~Best, Joyous Team

Response from Joyous - Low-Dose Ketamine Treatment· Jun 5, 2024

We are very sorry to hear about your negative experience, and we sincerely apologize for the frustration. We have sent a request for further information to address your concerns directly and ensure you receive the assistance you need. You can also share further info with us directly here https://www.joyous.team/joyous-experience. Thank you and we look forward to resolving this matter. ~Best, Joyous Team