Didn't Ship Medication, but Charged Credit Card
Joyous failed to fulfill my medications for 2 months, but continued to bill my credit card. After multiple attempts to contact someone I finally received an email with no remedy other than to cancel with no reimbursement. Their T&C's state that subscription includes 30-days of medication each month, but they say that it does not and they will not apply the payments to other months, fulfill the medication, or offer any further support.
By Rebecca S.
Response from Joyous - Low-Dose Ketamine Treatment· Oct 9, 2024
Thank you for sharing your experience. We are truly sorry to hear about the challenges you faced and understand how frustrating this can be. We apologize for any confusion this may have caused and for any delays in communication. Your experience matters to us, and we are here to clarify our policies. We have sent a request through Trustpilot to learn more information about your experience so that we may further assist. We look forward to hearing from you. ~Best, Joyous Team



