Joyous - Low-Dose Ketamine TreatmentReviews of joyous.team

Provider didn’t show up to an appointment. Waited for an hour. They shipped my medication to my old address after I submitted to have it updated and they locked me into a 3 month commitment without me knowing.

Great communication and reminders. They monitor you closely and can be reached quickly if needed. Lots of personal development courses and tools, a great company to help those that need it

As a disabled veteran with PTSD from my honorable service; I was running out of solutions for my poor quality of life. Joyous seems to me to be a company that is built around the client. Mileage may vary but I think people have to set their expectations a little bit. When else in history have we had this level of convenience that you can get Ketamine mailed to your door at a relatively low price point (not to mention the clinical support, resources etc)? Big pharma has known for some time now that K can confer therapeutic benefits to those suffering from mental illnesses. Joyous has “skin in the game” in the sense that they’re providing K in a novel market with unknown potential greater legal liabilities for doing so. They see that market opportunity as advantageous for their bottom line obviously but there are plenty of other, more boring ways to make more money in America. But it is clear to me that’s not what ultimately drives the purpose of the company. A client’s end user experience imo is largely determined by the executive team of the business they buy from. My experience with Joyous gives me the impression that Joyous cares about helping people, and cares about the wellbeing and care that is being provided to the client. Whenever I’ve had an issue, someone with a heartbeat and a conscience reaches out. 10/10 would recommend.

Note: this is the cheapest route to try Ketamine therapy for depression. If you have super high needs or want TONS of support, look elsewhere. But the medicine itself has helped me tremendously! Decades of treatment-resistant depression GONE.

If I could give Joyous negative stars, I would. This is the absolute worst medical provider app I have ever dealt with. Their “Care Team” is anything but caring. They have turned from a loyal customer that has referred many customers, to someone that will do anything I can to steer any and everyone away from them. I pay for a monthly subscription, which includes a prescription for daily ketamine. I was down to my last 4 days of my medication and I expected that my refill was already in the mail. I checked my messages and discovered they just messaged me 2 days prior informing me that I needed to do a virtual consult before my refill. I tried to schedule my appointment but they were booked 10 days out, and it would another week to ship my meds (at least a 2-week gap in my medication). Apparently they only have one provider in the state of Texas. I contacted their “Care” Team. They were exceptionally rude and careless. They repeatedly told me that a week or two without my prescription wouldn’t be a big deal, and if I needed any assistance, I should just “reach out to my family and friends”. They completely missed the point that I pay for a subscription which includes refills and follow-ups with my doctor, with adequate time to receive my medication without gaps. Multiple times I reached out to, and they repeatedly blew me off and would take several days to respond to each message. I requested that at the very least, they provide me a refund for the number of days I was missing my prescription. They told me that my subscription wasn’t really for a prescription, it was just for general “support”, like texting with their Care Team (that neither cares nor responds). Apparently, because the subscription is the same price regardless of the dose, they save a bit of money by not refilling your medication in time. This is a for-profit company only, that absolutely does not care about their patients. They are understaffed and will only provide templated responses to your concerns. They do not offer any support via phone, only text message. They will not notify you when your prescription requires a consult to be refilled, and they do not have enough providers to meet with you in adequate time. They do not care if you have gaps in your refills. And if you need support while you’re missing your medication, you should apparently just reach out to your family and friends, because their Care Team is not available. Oh, and you will not get a refund for the days you’re missing your medication.

If I had the option of 0 that would be the score. You cant get a live human to talk to and all communication is AI bot box. I have requested to SPEAK to someone at least 6 or 7 times with a response of "our care team will reach out to you" I recieved my first months supply on April 12. Ive not taken any of it as my Physician advised that due to my HBP it would not be safe. I explained this to AI cause you cant get a breathing person on the phone. Only response "our care team will reach out to you". Not a call yet. I called my credit care company disputed the charge and put a block on any further attempts to charge my card. HORRIBLE CUSTOMER SERVICE.

**update** I was told my money was refunded still waiting to see it post though. Too bad my business could have been saved with proper service recovery. On another note, no phone number to reach a human to discuss your concern is simply not ok. Emailing someone and hoping someone responds is just not ideal in healthcare. Also how about having the customer pay after they have talked to a provider instead of before? If you are not a candidate then no need to wait for a refund. I paid for the subscription, and I was told to make an appointment for the actually prescription. I had a 915am appointment. I waited two hours with my spouse for a provider. It kept saying uou ar next then it would update and say 1 patient is ahead of you. I finally sent a text message only to be told the “psychiatrist” was on break and offline. I was told that she went into room and waited 4 minutes which doesn’t seem possible since my wife (who is a PA) and I were both waiting and watching the screen. The nurse told ‘em that she could not find me in the line and said that I disconnected which is why I was left not being seen. If I was more depressed or suicidal this might have pushed me over the edge. Thankfully I am not suicidal but I am depressed and was hopeful someone would try to help me. Notice their website it has no customer service number, no way to contact them or request a refund. They only have AI who CANNOT transfer you to anyone else. Now begins the challenge of trying to get my money back. I feel like I will have to file a claim with my card that I paid to get my funds back. If you want help save yourself some time and grief. No one cares about you at joyous. They just lock your payment in and simply don’t see you. Joyous simply doesn’t care.

They took money from my HSA account for the second month of treatment even though I had received no medication. I found an email in my account stating that I needed to schedule a telehealth appointment with a provider before it would be shipped. The email was over a week old. The next available telehealth appointment is almost two weeks away. I've been unable to reach anyone with the company. Apparently I'm playing the email game at this point. I'm not very happy atm with what's going on. A nearly three week gap in treatment does not seem right to me. Maybe I'm the problem? I want my money back until services are provided.