Customer service is awesome
Customer service is awesome. Just hoping the delivery date is acurate that I was given and I get my bike when told..
By Tammy H.
Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Average
151 reviews
Select a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Best online bike store. Best price, selection, best brands for electric bikes, beach cruiser bikes, fat tire bikes, fixie bikes, recumbent & folding bikes.
Journey Bikes (journeybikes.com) has 151 customer reviews on The Fair Hearing, with an average rating of 3.7 out of 5.
Showing 82 reviews with 5 stars · Clear filters
Customer service is awesome. Just hoping the delivery date is acurate that I was given and I get my bike when told..
By Tammy H.
Love my new bike!
By Pat R.
I have no received my bike yet but let me tell you I have gotten prompt service!! As soon as I send an email with questions Jason has gotten back to me in a timely fashion and is very knowledgeable and helped me pick out the right bike for me. I can hardly wait for my new bike to arrive !! I highly recommend journey bikes !!!
By Barbara M.
Great. Got my bike two weeks early.
By Nicholas C.
They communicated quickly about the non availability of the bike I ordered and were prompt at responding to my response. They also got the bike shipped quickly and it arrived much earlier than their original estimate for delivery. Lastly, they were the best price found on the internet.
By Charles O.
Fantastic customer service!!
By MH
I’m trying to get bikes from east coast to remote Alaska and Jason helped with all the permutations of that quest!
By Melanie L.
Great experience. On time delivery. Fantastic product at a great price. Friends and family love my new bike.
By RICK O.