Love this company
I’ve only had 2 issues. Neither of which were with the actual company and they were prompt to resolve everything. Very happy with this company and will continue to use them.
By Saber N.
Thursday, November 5, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
368 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Polly is a modern telehealth platform designed to make care simple, fast, and transparent. We connect patients with licensed providers for personalized treatment plans across weight management, metabolic health, and overall wellness, all from the comfort of home.Our approach is built on clarity and convenience. Pricing is straightforward and all inclusive, covering your provider consultation, prescribed medications when appropriate, and delivery, with no hidden fees or surprise costs. Every treatment plan is determined by a licensed provider based on your individual needs.Polly focuses on a seamless experience from start to finish. Our team remains responsive and available throughout your journey for ongoing support.
JoinPolly (joinpolly.com) has 368 customer reviews on The Fair Hearing, with an average rating of 4.9 out of 5.
368 approved reviews, newest moderated first
I’ve only had 2 issues. Neither of which were with the actual company and they were prompt to resolve everything. Very happy with this company and will continue to use them.
By Saber N.
Toby was very helpful! Excellent customer service
By Tina A.
Polly is great to work with, they are my second GLP-1 company and they are less expensive, easy ordering process, delivery was fast, great customer service - very prompt in responding to questions the chat. The doctor called for my first order to walk me through changing from semaglutide to terzepatide and was very helpful with organizing the new dose. Great pricing AND I'm down almost 60lbs!
By Laurie Williamson D.
Good accurate info and quick response time
By Casey R.
I started ordering from this company a couple of months ago . I’ve had to contact support and the nurse/dr a few times . I got quick replies and super friendly service . Everything is done exactly how it’s supposed to be . The company is great and they do a wonderful job.
By David D.
Great customer support and the support team is very accommodating with my questions and concerns
By Pauline Kaye H.
Been using Polly for a couple months now and really appreciate their simple business model. It’s fast, reliable and not overpriced. Also love their customer support team who answer my emails within minutes.
By Maya
I needed to un-pause my shipment. Ernest took care of my request in a very timely manner. His timely responses were very much appreciated.
By Lucretia P.