HomebaseReviews of joinhomebase.com

Response from Homebase· Jun 16, 2026

We’re so sorry for the confusion and frustration. Thank you for the feedback—it helps us improve. New accounts do receive a 14-day trial, but selecting a paid plan can end the trial early. We can see you upgraded through Apple. You can request a refund through Apple and cancel the subscription. Then request a callback here and we can help restore your trial and have your subscription start afterward: https://support.joinhomebase.com/s/ 💜

Response from Homebase· Jun 16, 2026

We’re so sorry for the frustration, Julio, and thank you for the feedback. When a credit card expires, there is a 9-day grace period with multiple attempts to resolve the payment issue before an account is downgraded to Basic. We also send email notifications when payments fail or cards expire. We understand those notices can sometimes be missed. If you’d like more information, please reach out and we’ll be happy to help. 💜

Response from Homebase· Jun 12, 2026

Thanks for the 5 stars! 🙌 We’re so glad you’re having a great experience with both the program and our customer service. That’s exactly what we strive for—making work radically easier while being there when you need us. 💜 Thank you for being the best part of Homebase 💜

Response from Homebase· Jun 11, 2026

Thank you for the thoughtful feedback—we really appreciate it. We’re sorry the process took longer than it should have and that communication felt disjointed. That’s not the experience we aim for. Your feedback helps us improve, and we’ll use it to do better moving forward. 💜 Thank you for being the best part of Homebase 💜

Response from Homebase· Jun 11, 2026

Thanks for the 5 stars! 🙌 We’re so glad Homebase is easy to use and helping you get results. That’s exactly what we’re here for—simple tools that help unstoppable teams win the day. 💪 Thank you for being the best part of Homebase 💜

Response from Homebase· Jun 10, 2026

Thanks for the 5 stars! We’re so glad the experience was quick, efficient, and friendly—that’s exactly the purple standard we aim for. Real help, right when you need it. 💜 Thank you for being the best part of Homebase 💜

Response from Homebase· Jun 9, 2026

Thanks for the 5 stars! We’re so glad to hear the issue was resolved and that our team took the time to listen. That’s the purple standard in action—real support when it matters most. 💜 Thank you for being the best part of Homebase 💜

Response from Homebase· Jun 9, 2026

Thank you for the amazing 5-star review! We’re so glad our agent stayed with you and got everything resolved. That’s the purple standard—real people, real support, no giving up. 💪 We truly appreciate you recognizing the time and care that went into helping you. Thank you for being the best part of Homebase 💜