HeardReviews of joinheard.com

Heard has been a true partner for me as a started and grew my group practice. I appreciate their support on everything from taxes and payroll to my day to day bookkeeping. Joining Heard is one of the best business decisions I made this year!

Heard has been an incredibly great platform to utilize as I make my transition into private practice as a therapist. The financial aspects of owning and operating a practice feel extremely daunting, and I have found the platform to be incredibly supportive in making sure that I feel confident around the taxes and financial components of this endeavor. The support staff has been wonderful in answering my questions and confusion along the way.

I’ve been a happy customer with Heard for 3 years. As a psychologist and business owner, outsourcing my financials to Heard is some of the best money I spend. What I really love is that they actually understand therapists. Having bookkeeping, taxes, and financial support designed specifically for clinicians means I spend zero time trying to figure things out on my own and can focus more of my energy on the work I actually want to be doing (and what I was actually trained to do). I’ve also had the opportunity to get to know the team behind Heard, and I’ve been consistently impressed by how thoughtful they are about the needs of therapists and how genuinely invested they are in helping clinicians build sustainable practices. They really care! I recommend Heard regularly to other therapists, and I’m very happy to use them for my own practice.

I’ve had a wonderful experience working with Heard! Their support for therapists is unparalleled and goes way beyond bookkeeping and accounting. The grants they offer are generous and all their resources (podcast, website posts) were so helpful to me in my starting my practice. Definitely recommend!

I was really stressed about accounting for my private practice until I joined Heard. They've really simplified the process and I couldn't be happier. Their support team is really useful and answered all my questions quickly.

During the sales process I received the classic verbal assurances of ability for them to be able to handle my complexities, however, months into the subscription, things became messy and caused me significant delays in handling my obligations. When I explained this to the Heard team and requested a refund for months not completed yet, so I could proceed with another BookKeeper (private firm, my stuff is too complex for Heard), I was told they will not refund due to the terms. Additionally, I was assigned a representative that could be my go to person and Heard didn't inform me they left the company or reassign me someone until after I made the decision to leave (I had reached out to my rep prior to messaging the platform with no auto reply, or response at all from a rerouted email). This disregard for their customers and a bait and switch approach is unacceptable and is being seen throughout other companies, as though the customers needs and happiness don't matter to them. I would never conduct business in this way, because if my client is unhappy with me I do everything in my power, including refunding, referring out to a trusted source, or other reasonable remedy to ensure my reputation maintains one of customer satisfaction focused. Recommendations, record the initial sale call, ask good questions that align with your business needs, verify the information they give you, and then choose wisely, but rather than waste your time and money, find one person who does your bookkeeping through a private firm with reputable reviews.

I like this company as it has everything in one place for book keeping and they do my biz taxes and personal. What's difficult is that they do not always share the documents they create for bookkeeping with the tax professionals and that feels redundant. Also it's tough to speak with a professional when we need to as it's done on line in Global timelines not urgently available.

I do NOT like the communication platform and am considering going back to my tax preparer or seeking a new service after my 2026 tax year ends. I asked for simple communication via email and you send me to your confusing website where I cannot find the information! Very unhappy customer!