Have not even got the product
Have not even got the product
By customer
Response from Embody· Jul 18, 2026
We are very sorry to hear your product has not arrived. We are looking into this delivery issue immediately.
Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Average
10,226 reviews
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Embody is a modern tele-health platform helping people achieve sustainable weight loss through medically guided GLP-1 treatments. Our program connects patients with licensed providers who prescribe personalized weight loss plans using medications like semaglutide and tirzepatide - all delivered directly to their door.With plans starting at just $79/month with no long term commitment, Embody makes clinically proven metabolic care more accessible than ever. Patients complete a quick 2 minute online intake, receive a provider review, and if medically appropriate, begin treatment with ongoing medical support.
Embody (joinem.co) has 10,226 customer reviews on The Fair Hearing, with an average rating of 3.8 out of 5.
10,226 approved reviews, newest moderated first
Have not even got the product
By customer
Response from Embody· Jul 18, 2026
We are very sorry to hear your product has not arrived. We are looking into this delivery issue immediately.
I have no evidence anything has even been shipped. A phone call with a support representative revealed that an order placed on July 3 was not shipped until July 12, yet there is no tracking number. My credit card was charged as soon as I placed the order.
By Elizabeth
Response from Embody· Jul 18, 2026
I'm truly sorry to hear about the significant delay and the lack of a tracking number for your order. It's completely understandable how frustrating it must be to have been charged without clear evidence of shipment. We want to investigate this immediately and resolve it for you.
The experience was good. The only thing I would say needs some fixing that they need an app specifically for customers for refills, medication information and such. I got an link and text messages, but the link didn't really work well for me. I did get the texts during mailing and such but having an actual app would really benefit people, in my opinion. Other than that, I received my meds quick after approval.
By customer
It was fast easy and priced fantastic
By Kelly
It has been about 2 weeks and have not received the product
By ROCHELLE G.
Response from Embody· Jul 18, 2026
We are concerned to hear your product has not arrived. We are looking into this delivery delay for you.
Very happy with the delivery time. Embody keeps you well informed of delivery status. Overall great experience!
By Deborah C.
I still have not received my medication and it’s been weeks. I am very disappointed and aggravated!
By customer
Response from Embody· Jul 18, 2026
We sincerely apologize that you haven't received your medication and understand how frustrating and aggravating this situation must be for you. We are actively looking into this delay.
I’m tired of having a put a review talking about my experience. I should’ve read the reviews for embody prior to actually even signing up with them so it took a long time to actually get a response in regards to starting with them. I had been with a previous company prior to this. I was looking for a company that had a little bit more clarity in customer support unfortunately, I made a bad decision going with embody.
By Deborah S.
Response from Embody· Jul 18, 2026
We are truly sorry to hear about your frustrating experience and the long wait you endured to get a response from us. It's clear we fell short of your expectations for clarity and customer support, especially after your previous experience. We understand your disappointment in choosing us, and we sincerely apologize for the negative impression we've left.