EmbodyReviews of joinem.co

1811 Silverside Road, Suite 260, Wilmington, Pennsylvania

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The Fair Hearing score

3.8/ 5

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10,226 reviews

Embody3.8Average

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About Embody

Embody is a modern tele-health platform helping people achieve sustainable weight loss through medically guided GLP-1 treatments. Our program connects patients with licensed providers who prescribe personalized weight loss plans using medications like semaglutide and tirzepatide - all delivered directly to their door.With plans starting at just $79/month with no long term commitment, Embody makes clinically proven metabolic care more accessible than ever. Patients complete a quick 2 minute online intake, receive a provider review, and if medically appropriate, begin treatment with ongoing medical support.

Embody (joinem.co) has 10,226 customer reviews on The Fair Hearing, with an average rating of 3.8 out of 5.

Also known as: joinem.co
Website: joinem.co
Category: Personal Care
Location: Wilmington, Pennsylvania
Listed on The Fair Hearing: 2026

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Oct 16, 2026

Brand new to Embody

Brand new to Embody. First vial arrived in a timely manner. Now its time for the second shipment. Order approved 10/8 and sent to pharmacy… awesome. THEN I received ANOTHER update email saying my order has been approved 10/13 and sent to the pharmacy. I wrote it off as a “email glitch”. Nope, imagine my surprise when I went to check my patient portal because its getting close to the 10/8 order to be completed and to my surprise I find TWO separate medication orders. Off to live chat I go!!! First agent says “yep, everything is fine and thats just your second AND third vial that approved. Your 10/8 approved order has been filled and shipped” then she IMMEDIATELY closed the chat. I open a new chat and that agent says “nope, first order (10/8) was rejected by the pharmacy and the 10/13 is the resubmitted order. Nothing is filled OR shipped. So sorry, buh bye”. Meanwhile Im scheduled for my NEXT injection this weekend, no medication, no guarantee that order has been accepted by the pharmacy and second agent was “oh well, sorry bout that” Definitely going to be looking for a different company before that $300+ re-up hits

By Beth B.

Response from Embody· Oct 16, 2026

Hi Beth, we are truly sorry to hear about the confusion surrounding your refill approval and the conflicting details provided by our support team. It is completely understandable how stressful it is to face an unexpected delay with your upcoming dose, especially after expecting your shipment to arrive on time. This is certainly not the level of care we aim to provide to our patients. We deeply regret the impact this has had on your experience and your confidence in our service, and we would appreciate the chance to look into your order details to help address your concerns. - Embody Team

Embody reviews

10,226 approved reviews, newest moderated first

Oct 16, 2026
Excellent and I highly recommend Embody!
Excellent and I highly recommend Embody!
By Jamie A.
Oct 16, 2026
Sometimes you can't get a hold of the providers even though you have an appointment.
So far my shipments have been getting here on time.
By Johnathan H.
Response from Embody· Oct 16, 2026
Hi Johnathan, We are glad to hear that our delivery timing has met your expectations consistently. Thank you for taking the time to share your positive feedback with us! -Embody Team
Oct 16, 2026
I'm only 2 months in but I'm already…
I'm only 2 months in but I'm already having delays with my refill getting to me. How am I supposed to stay consistent with my doses if I can't rely on them to get my refill to me on time. Makes me want to find another provider that I can trust
By Nick
Response from Embody· Oct 16, 2026
Hi Nick, we completely understand your frustration and valid concerns regarding the delay with your refill. This is certainly not the level of care we aim to provide to our patients. We are deeply sorry for this experience and the stress it has caused so early in your journey. We would appreciate the opportunity to look into your account and help resolve this issue for you. - Embody Team
Oct 16, 2026
Very happy and very satisfied
Very happy and very satisfied. Shared with friends and colleagues
By Sherry M.
Oct 16, 2026
Worst customer support
Worst customer support. My vial got frozen and I had 3 separate appointments (2 phone ones and 1 video) where the providers no-showed. I'm at a loss, customer support swears up and down they'll follow through, then nothing, a bunch of bull. I can't get a replacement and I've been trying for 2 weeks now.
By Jess S.
Response from Embody· Oct 16, 2026
Hi Jess, thank you for sharing your feedback and please accept our sincerest apologies for the frustrating experience you had caused by your frozen medication, missed appointments, and the lack of follow-through on your replacement request. We understand how exhausting it is to spend weeks seeking help without a resolution. This is certainly not the level of care we aim to provide to our patients. We would truly appreciate the opportunity to make things right and will be reaching out to you to gather more details. Your experience matters to us and we're committed to addressing your concerns. - Embody Team
Oct 16, 2026
Brand new to Embody
Brand new to Embody. First vial arrived in a timely manner. Now its time for the second shipment. Order approved 10/8 and sent to pharmacy… awesome. THEN I received ANOTHER update email saying my order has been approved 10/13 and sent to the pharmacy. I wrote it off as a “email glitch”. Nope, imagine my surprise when I went to check my patient portal because its getting close to the 10/8 order to be completed and to my surprise I find TWO separate medication orders. Off to live chat I go!!! First agent says “yep, everything is fine and thats just your second AND third vial that approved. Your 10/8 approved order has been filled and shipped” then she IMMEDIATELY closed the chat. I open a new chat and that agent says “nope, first order (10/8) was rejected by the pharmacy and the 10/13 is the resubmitted order. Nothing is filled OR shipped. So sorry, buh bye”. Meanwhile Im scheduled for my NEXT injection this weekend, no medication, no guarantee that order has been accepted by the pharmacy and second agent was “oh well, sorry bout that” Definitely going to be looking for a different company before that $300+ re-up hits
By Beth B.
Response from Embody· Oct 16, 2026
Hi Beth, we are truly sorry to hear about the confusion surrounding your refill approval and the conflicting details provided by our support team. It is completely understandable how stressful it is to face an unexpected delay with your upcoming dose, especially after expecting your shipment to arrive on time. This is certainly not the level of care we aim to provide to our patients. We deeply regret the impact this has had on your experience and your confidence in our service, and we would appreciate the chance to look into your order details to help address your concerns. - Embody Team
Oct 16, 2026
Had a wonderful session with my care…
Had a wonderful session with my care coach. She discussed my previous goals, talked about setting new goals. We talked about my meds. She was great. I wasn’t rushed at all.
By Tamela S.
Oct 15, 2026
The nurse was so helpful and thorough
The nurse was so helpful and thorough. Took her time and answered all of my questions
By Allison B.

EmbodyReviews of joinem.co

Rating distribution

What customers rate

About Embody

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EmbodyReviews of joinem.co

Rating distribution

What customers rate

Embody reviews

Excellent and I highly recommend Embody!

Sometimes you can't get a hold of the providers even though you have an appointment.

I'm only 2 months in but I'm already…

Very happy and very satisfied

Worst customer support

Brand new to Embody

Had a wonderful session with my care…

The nurse was so helpful and thorough

About Embody

More in Personal Care, Pennsylvania

The Vegan Superhero Academy

DR Vitamin Solutions

De Novo Nutrition

ZOZO Soap Co.

Embody reviews

Excellent and I highly recommend Embody!

Sometimes you can't get a hold of the providers even though you have an appointment.

I'm only 2 months in but I'm already…

Very happy and very satisfied

Worst customer support

Brand new to Embody

Had a wonderful session with my care…

The nurse was so helpful and thorough