Everyone I have interacted with has…
Everyone I have interacted with has been very nice and helpful
By Kim H.
Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Average
10,226 reviews
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Embody is a modern tele-health platform helping people achieve sustainable weight loss through medically guided GLP-1 treatments. Our program connects patients with licensed providers who prescribe personalized weight loss plans using medications like semaglutide and tirzepatide - all delivered directly to their door.With plans starting at just $79/month with no long term commitment, Embody makes clinically proven metabolic care more accessible than ever. Patients complete a quick 2 minute online intake, receive a provider review, and if medically appropriate, begin treatment with ongoing medical support.
Embody (joinem.co) has 10,226 customer reviews on The Fair Hearing, with an average rating of 3.8 out of 5.
10,226 approved reviews, newest moderated first
Everyone I have interacted with has been very nice and helpful
By Kim H.
When I first reached out to the company, the immediate response was reassuring. I don't know if Sarah is a real person or a chatbot, but my questions were answered to my satisfaction. It baffled me, though, that my card was charged BEFORE the doctor's review and approval, but oh well, I was eventually approved. The meds arrived 4 days later-the ice nearly melted, but I think they were still safe. On the sales side, the company goes after it, but once you get your shots, it gets pretty quiet. Reaching out via text afterward would show the same level of enthusiasm and commitment to customer care. Since I've microdosed only one time, I can't speak for results yet. For my sake and many who have jumped at this seemingly great deal, I pray this company is legit.
By Sheri
I asked several times if I could receive 15mg since that is what I am now taking and everyone avoided a straight answer. I was told after you took my money that you only have 11mg so I canceled the order. please be up front and answer our questions I can not trust a company that does that to get a sale.
By Dale
Response from Embody· Jul 22, 2026
We sincerely apologize for the frustration and distrust caused by the lack of a clear answer regarding the medication dosage. We understand how important it is to receive straightforward information, especially when it comes to your health. We regret that we were not upfront about our available dosages before your order was placed.
When I purchased the three month program I was told the highest does is 11.5. The price is good for people barley starting. But for someone who is a high does like me 15mg, this is not good. Better companies offer higher doses. The Nurse did not show up to two of my appointments causing to reschedule. After I told the Nurse I wanted to cancel she sent me back to the CS rep .who sent me back to another nurse. BIG MISCOMMUNICATION. And everybody has a India accent and you can barley understand whats being said.
By Richie
Response from Embody· Jul 22, 2026
We sincerely apologize for the incredibly frustrating experience you've had with your program, particularly regarding the dosage, appointment scheduling, and communication issues. It's completely understandable that these challenges would lead to such disappointment. We are actively reviewing our processes to ensure better clarity on dosage options and to improve our scheduling and internal communication to prevent such miscommunications in the future.
The only communication I’ve received was the confirmation when I made my purchase. Since then, I’ve been checking the customer portal for shipping updates, but there haven’t been and. I also sent an email and never received a response. This morning, I came across a post on Instagram where someone commented that it was a scam. That made me panic, so I decided to cancel my order. Overall, it has been a very disappointing experience due to the lack of communication and updates.
By Christina F.
Response from Embody· Jul 22, 2026
We are truly sorry to hear about your disappointing experience due to a lack of communication and updates. It's completely understandable that seeing a post about a scam would cause panic and lead you to cancel your order. We regret that your email went unanswered and that you felt unsupported.
Fast, simple, easy to use :) So far so good!
By Jenn Hill W.
I placed my order on July 12, and it is now July 22. I still have not received my medication. At this point, all I’ve experienced is an AI‑generated email runaround. I submitted every document requested, and my provider has already called in—yet nothing has moved forward.I’m feeling duped and scammed. This has been extremely frustrating and disappointing. The only positive part of this experience has been the customer service phone representatives, but until I receive the product I paid for, this program has been wholly unsatisfactory.
By customer
Response from Embody· Jul 22, 2026
We are truly sorry to hear about the incredibly frustrating and disappointing experience you've had with your order. It's completely understandable that you feel duped and scammed when your medication hasn't arrived after ten days, despite submitting all requested documents and your provider calling in. We sincerely apologize for the AI-generated email runaround and the lack of progress. We will definitely turn this around for you to make sure you're set up for success.
Had a great experience
By Mark E.