Easy process no real lag time and fast shipment …
Could use a little better customer service maybe someone even to chat with. Others experiences with this product stuff like that. Fast shipment. Easy process
By Melissa H.
Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Average
10,226 reviews
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Embody is a modern tele-health platform helping people achieve sustainable weight loss through medically guided GLP-1 treatments. Our program connects patients with licensed providers who prescribe personalized weight loss plans using medications like semaglutide and tirzepatide - all delivered directly to their door.With plans starting at just $79/month with no long term commitment, Embody makes clinically proven metabolic care more accessible than ever. Patients complete a quick 2 minute online intake, receive a provider review, and if medically appropriate, begin treatment with ongoing medical support.
Embody (joinem.co) has 10,226 customer reviews on The Fair Hearing, with an average rating of 3.8 out of 5.
10,226 approved reviews, newest moderated first
Could use a little better customer service maybe someone even to chat with. Others experiences with this product stuff like that. Fast shipment. Easy process
By Melissa H.
I don't have much to lose--8 lbs. But Embody took me as a patient anyway. I began the injections, and so far so good! It's also a very good price. Thanks Embody!
By customer
Never addressed my request
By Anthony
I've not used the service at all. I've been trying to cancel and it's next to impossible. Supposedly they sent an email with cancelation instructions, but I still haven't received it.
By Lisa Robbins Van D.
Response from Embody· Jul 23, 2026
We're sorry to hear you've had trouble canceling your subscription. We understand how frustrating that can be. We've continued to improve our support processes to make requests like this easier to resolve. Please reach out to our support team again and ask to speak with a manager so we can review your account, make sure your cancellation request is handled promptly, and answer any remaining questions. Thank you for sharing your feedback.
I paid for everything and have yet to even speak with a doctor or get any other information. I submitted everything that I needed to and still no answer to anything and no appointment made. It’s been 2 weeks since I paid.
By Tina G.
Response from Embody· Jul 23, 2026
We are truly sorry to hear about the significant delay and frustration you've experienced after submitting your information and payment. It's completely understandable how disappointing it is to wait two weeks without an appointment or any communication. We sincerely apologize for this lapse in our service and for the inconvenience this has caused.
Horrible. Took them 2 weeks to ship. They ship a cold med on a Friday in the middle of summer. I don’t get it until Monday afternoon. Ice pack was hot. I used infrared thermometer and meds were over 95 degrees. I sent in pictures to them and they state it’s within normal range. Mind you I contacted them Friday when it hadn’t shipped yet that they shouldn’t ship it until Monday due to 100+ degree days. I asked for replacement and I’d ship these back and they refused. I since cancelled my subscription. Terrible service!
By Roger
Response from Embody· Jul 23, 2026
We're sorry to hear about your experience and understand how frustrating it is to be waiting after completing your enrollment. Every patient is reviewed by a licensed provider, but we understand your concern when communication and next steps aren't clear. We've continued to improve our onboarding and response times, but it's clear we missed the mark here. Please reach out to our support team again and ask to speak with a manager so we can review your account, provide an update on your provider review, and help get everything back on track. Thank you for taking the time to share your feedback.
I was a bit skeptical, shipping was some what rapid, but not very user friendly to re order etc or I might be missing something. I’ll let you know a full review in a few months!
By customer
I ordered my meds June 29th, it’s currently July 22nd and still have not received anything. I have called multiple times only to receive the same answer there is a delay at pharmacy due to multiple orders and holiday. I’m sorry I also work in healthcare and have been back to work seeing my patients at a timely manner. I sincerely just want my meds. I don’t understand the difficulty in this matter
By customer
Response from Embody· Jul 23, 2026
We're very sorry to hear about the delay and understand how frustrating it is to still be waiting for your medication. We know you've reached out multiple times and were hoping for a clearer timeline. While occasional pharmacy delays can happen, we understand that doesn't make the wait any easier. We've continued to improve our communication and fulfillment process, but it's clear we missed the mark here. Please reach out to our support team again and ask to speak with a manager so we can review your order, provide the latest update, and help get this resolved as quickly as possible. Thank you for taking the time to share your feedback.