Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Average
10,226 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Embody is a modern tele-health platform helping people achieve sustainable weight loss through medically guided GLP-1 treatments. Our program connects patients with licensed providers who prescribe personalized weight loss plans using medications like semaglutide and tirzepatide - all delivered directly to their door.With plans starting at just $79/month with no long term commitment, Embody makes clinically proven metabolic care more accessible than ever. Patients complete a quick 2 minute online intake, receive a provider review, and if medically appropriate, begin treatment with ongoing medical support.
Embody (joinem.co) has 10,226 customer reviews on The Fair Hearing, with an average rating of 3.8 out of 5.
10,226 approved reviews, newest moderated first
I came back to leave a slightly better review because after way longer than expected, they did in fact send me a tracking number..so..not a scam..just horrible customer service. I'll be back to report how effective the meds were.
By Mircat
They double charged me for two different medications and now won't respond to my emails. I've called 3 times and have waited on hold for over an hour each time with no one answering. Plus, it took me threatening to complete a fraud report before they actually shipped my medication (which I am still waiting for). I'm wishing I wouldn't have signed up for 3 months. Update: Their autobot reply is not helpful. I can't ask to speak with a manager when nobody will email me back or answer the phone.
By Becci F.
Response from Embody· Aug 13, 2026
We're disappointed to hear this has been your experience. Being charged for two medications when you weren't expecting it, struggling to reach support despite multiple attempts, and then waiting for your medication after feeling you had to escalate the situation would understandably be frustrating. We recognize how important it is to provide clear communication and timely support when billing concerns arise. We'd like the opportunity to review your account and determine what happened. Please ask to speak with a manager so we can review your billing, your order status, and your previous support requests to help work toward an appropriate resolution.
Kendal was very Professional and answered my questions Thank you
By Sharon M.
Signing up was super easy and my application was reviewed and approved very quickly. I got my medication fast, I think within 5 days. However, after my first month is when things went wrong 1. I was told on the phone that my account was set up for refills to be automatic. Therefore, there should be no reason why my second month's medication was delayed so long that it arrived 5 days late for my injection. Now my schedule is messed up. 2. The very same day I signed up for $129 a month locked in, I saw another ad saying it was $119 a month locked in. I wrote that same day asking for my account to be adjusted to the $119 price, and they have replied 3 times that they can't do that. 3. I FINALLY received a notice that my refill was charged and sent to the pharmacy, only to find out they charged me $20 more than the price I was promised. They replied they will credit my account for the $20. I told them to refund my method of payment, because if things continue like this, I may not stay with Embody If things go smoothly moving forward, maybe I will come back and adjust my review, but these are all things that honestly happened and I think everyone should know about it.
By Kari K.
Response from Embody· Aug 13, 2026
Hi Kari, Thank you for taking the time to share such detailed feedback. We appreciate you recognizing that your initial enrollment and first shipment went smoothly, and we're sorry the experience changed after that. Your review highlights several areas where we fell short, including refill timing, billing, and communication. We understand how frustrating it is to have your treatment schedule disrupted by a delayed refill, and we recognize the importance of honoring pricing expectations and resolving billing questions promptly. We'd appreciate the opportunity to review your account in detail. Please ask to speak with a manager so we can review your refill timeline, your pricing concerns, and the credit that was discussed to ensure everything has been handled appropriately.
I still don't know what I am suppose to do to get my medication started! Can someone please help me?
By Mary S.
started with embody around the first of July, first order came quickly and was good, second order came on time the upgraded my dose, tireaepatide/b12/ , to 12.5 which the directions said the dose would be 125 units on a syringe, so I I went through the portal being no one answers the phone, and told them the syringes only go up to 100 units, so I ask them if i was supposed to take two injections that was on July 31 ,they told me to hold on that dose to they give me they ok to take that they had to run it through the nurse, ever since then they keep saying to hold off till they get an answer from their nurse, today in august 11 and I'm two doses behind and glp setting in the fridge. They will not give me a straight answer through the portal, copied the portal conversations in case I need them later. want answer the phone. it is their fault or the pharmacy, but neither will do anything. BEWARE
By William L.
Response from Embody· Aug 12, 2026
Thank you for sharing your experience. We understand why you're frustrated. Being told to hold your medication while waiting for clinical guidance, only to go weeks without a clear answer, is understandably concerning. Missing doses because you're waiting on instructions is not the experience you should have, and we recognize how difficult it is when you're unable to reach someone by phone and don't receive a definitive response through the portal. We'd appreciate the opportunity to review your account and better understand what happened. Please ask to speak with a manager so we can review your prescription, the clinical guidance you received, and your support history to help work toward an appropriate resolution as quickly as possible. Thank you for taking the time to share your feedback.
It was simple to see a provider. She was kind and understanding. Made sure I had everything answered.
By Sarah
I've been trying to get answers since Aug 4th it is now the 11th on refill request and dose increase which that email was July 30th so I thought it was handled. Portal is lacking more options for customer service or requesting video appts imo. After talking with someone twice in Mon, system was down, then called Tues same system down finally talked to someone again Wed and they scheduled a video appt to request higher dose and why my shipment hadn't been sent. My first shipment sent 7/8 and received 7/10/26 so I assumed second month would be the same. Intake form filled out on 7/31 and again system flagged I needed to fill out intake again on Aug 2 which I did and nothing no communication after that which also led me to belive all was good. . . . Not the case. It looks like she was able to add the prescription today, we will see if it gets shipped out. I will have missed two doses now 8/7 & 8/14 due to an error making me look like a new patient with no record of 1st video appt or 1st shipment. I will add i paid for 6 months in advance.
By Holli J.
