Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Average
10,226 reviews
EmbodySelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Embody is a modern tele-health platform helping people achieve sustainable weight loss through medically guided GLP-1 treatments. Our program connects patients with licensed providers who prescribe personalized weight loss plans using medications like semaglutide and tirzepatide - all delivered directly to their door.With plans starting at just $79/month with no long term commitment, Embody makes clinically proven metabolic care more accessible than ever. Patients complete a quick 2 minute online intake, receive a provider review, and if medically appropriate, begin treatment with ongoing medical support.
Embody (joinem.co) has 10,226 customer reviews on The Fair Hearing, with an average rating of 3.8 out of 5.
10,226 approved reviews, newest moderated first
There was slight delay in date enrolled 08/08/2026 and date I was finally contacted by physician 08/13/2026, which made me nervous as new member of Embody. However, after phoning support on 08/12/2026 concerning the delay and due to heavy call volumes, I was assured all was well and in fact, was contacted by doctor the very next day.
By Mary E. H.
Listened to my history, understood my request, and comprehended my reasoning.
By Jana W.
The only problem was that the video ended before we we're finished.
By Mary F.
They are more than willing to answer your questions.
By Amanda H.
Pricing and knowledge of the staff. Quick responses from customer service.
By Maxine M.
Alot more follow up and faster response time
By Anna G.
My first order with Embody arrived completely empty. I contacted customer service over 20 times asking for a refund, and they never processed it. After nearly a month of going back and forth, customer service finally responded yesterday saying they were reshipping the medication. I clearly stated AGAIN that I did not want a replacement and wanted a REFUND, especially because I signed up for a monthly subscription that automatically charges my account. They completely ignored my request and shipped the medication anyway. Now, two days before my next monthly charge, I received another email telling me it’s time to order this month’s medication—and that if I don’t order, I’ll lose my locked-in subscription price. Absolutely ridiculous. You cannot ignore a customer’s repeated request for a refund, send a replacement they specifically said they did not want, and then expect them to continue paying for a subscription. Never, ever order from this company. After more than 20 attempts to resolve this directly with Embody, I contacted Capital One today to dispute the charge. At this point, they can deal with the chargeback because I gave Embody more than enough opportunities to make this right.
By Kierra-Fort L.
Response from Embody· Aug 14, 2026
Reading your review, it sounds like the biggest issue wasn't just the missing shipment—it was feeling that your requests weren't being heard. After repeatedly requesting a refund over the course of several weeks, it's understandable that you'd be frustrated to receive a replacement you had clearly declined while also receiving reminders about your next renewal. We'd appreciate the opportunity to review your account and understand where the process broke down. Please ask to speak with a manager so we can review your original order, your refund request, the replacement shipment, and your subscription status to help work toward an appropriate resolution.
I never received my medication on the last shipment. I have made three phone calls to see where my medication is and nobody has helped me. I will be disputing the charges and canceling my service.
By Jason K.
Response from Embody· Aug 14, 2026
This isn't the experience we want our patients to have. Not receiving your refill and then making multiple calls without getting the help you needed would understandably be frustrating. We recognize how important it is for patients to receive timely updates and support, especially when a medication shipment doesn't arrive as expected. We'd appreciate the opportunity to review your account and determine what happened. Please ask to speak with a manager so we can investigate your shipment, review your previous support requests, and help work toward an appropriate resolution.
