Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Average
10,226 reviews
EmbodySelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Embody is a modern tele-health platform helping people achieve sustainable weight loss through medically guided GLP-1 treatments. Our program connects patients with licensed providers who prescribe personalized weight loss plans using medications like semaglutide and tirzepatide - all delivered directly to their door.With plans starting at just $79/month with no long term commitment, Embody makes clinically proven metabolic care more accessible than ever. Patients complete a quick 2 minute online intake, receive a provider review, and if medically appropriate, begin treatment with ongoing medical support.
Embody (joinem.co) has 10,226 customer reviews on The Fair Hearing, with an average rating of 3.8 out of 5.
10,226 approved reviews, newest moderated first
I never received my meds. Never spoke to a dr. Never got my refund
By Jessica C.
Response from Embody· Aug 18, 2026
We are truly sorry to hear that you never received your medication, didn't speak with a doctor, and haven't received your refund. We understand how frustrating this experience must be, and we are actively looking into this matter to understand what happened and ensure a prompt resolution.
Provider was knowledgeable and friendly. Everything was quick easy.
By K H.
They where very patient with my questions and awnsered all of them as nicely and responsible as possible.
By Michael S.
Ordered a week ago, haven't heard a word. Have reached out to customer service, got an auto-generated email back basically saying to be patient. Emailed again with a little more urgency, still nothing. I've cancelled and asked for my money back... fingers crossed I wasn't scammed Edit: currently on hold trying to get a refund. It’s been 33 minutes so far. Edit: a refund has been started after 55 minutes.
By Nichole W.
Response from Embody· Aug 18, 2026
We are truly sorry to hear about the incredibly frustrating experience you've had with your order and the complete lack of communication. It's completely understandable that you feel this way after a week of silence and unhelpful responses. We deeply regret that you've had to cancel and request a refund.
The visit was informative. All relevant information was given. Provider was on time.
By Sarah
After being denied coverage my credit card was charged 3 days later
By Julie A.
Trying to give them the benefit of doubt however, it seems they have fixed nothing. After reading these reviews, it seems nothing has changed. I was initially told my order would ship in 3-5 days and then 5-7 days. Tomorrow marks the 7th day and the order status is still the same, “to be shipped”. After a few online chats, I was told my order would be escalated to ship, nothing has happened so far. Seems as if they are over promising and can’t meet their own commitments.
By Andy G.
Response from Embody· Aug 18, 2026
When expectations continue to move without meaningful updates, it's frustrating to feel like you're left waiting rather than informed. We also recognize that being told your order was escalated naturally created the expectation that you'd see progress shortly afterward. We appreciate you sharing your experience. Feedback like yours reinforces the importance of setting realistic fulfillment expectations and providing timely updates when delays occur. Thank you for bringing this to our attention.
The provider was positive and dunny she was very knowledgeable and helped me get what I needed and understand fully the next steps.
By Jamesa W.
