Tuesday, November 10, 2026 · Customer reviews of US businesses
The Fair Hearing score
Average
10,226 reviews
EmbodySelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Embody is a modern tele-health platform helping people achieve sustainable weight loss through medically guided GLP-1 treatments. Our program connects patients with licensed providers who prescribe personalized weight loss plans using medications like semaglutide and tirzepatide - all delivered directly to their door.With plans starting at just $79/month with no long term commitment, Embody makes clinically proven metabolic care more accessible than ever. Patients complete a quick 2 minute online intake, receive a provider review, and if medically appropriate, begin treatment with ongoing medical support.
Embody (joinem.co) has 10,226 customer reviews on The Fair Hearing, with an average rating of 3.8 out of 5.
10,226 approved reviews, newest moderated first
I would have given a 5 star rating but the customer service number is difficult to deal with. After a 45 minute phone call, I was finally able to get connected with someone who could actually address my issues and she did so wonderfully. I would recommend this company to my friends and family.
By Mona
Very satisfying
By Giselle M.
UPDATE: STILL TERRIBLE. Despite the obviously manufactured company response below which actually says nothing at all, I'm STILL waiting to find out when my paid-for meds will ship. Two weeks and not a tiny peep from the company, no response to any requests and no updates. Goodbye money, I guess. Downgrading my review to one star because Embody can't even keep up with their two stars. Everyone reviewing this company poorly are 100% CORRECT. The start-up, the first month shipping/processing was a breeze, but it all took a nosedive after that. Go ahead and try to get any type of response from Customer Support. It's honestly only worth it if you enjoy being completely ignored. Their billing robots are totally ON IT, but Embody itself treats their clients like cash withdrawal machines, nothing more. It's good to note that the only positive reviews here are "Invited" while all the real humans are telling the truth. Take everyone's advice and steer clear...
By Nathan G.
Response from Embody· Aug 24, 2026
We're sorry to hear your experience changed after what sounds like a positive start. It sounds like the most disappointing part wasn't your initial enrollment—it was feeling that once you became an established patient, it became much harder to get the support and communication you needed. We understand why that would leave you feeling frustrated, especially when billing continued as expected while your questions remained unanswered. We'd like the opportunity to help. Please ask to speak with a manager so we can review your account, better understand your experience, and work toward an appropriate resolution. Thank you for taking the time to share your feedback.
The lady that conducted the consultation was very helpful with providing information upfront about all things and made sure to check if I had any questions and had answers for those as well.
By Olivia
Quick fast and to the point !!
By Julie W.
Responses and information were helpful
By bambie H.
Signed up for this service without being told I would be charged immediately for a medication that I wasn't yet approved for. It was not advertised as "compounded" until after my card information was taken. Immediately reached out to customer service two different times to cancel the order and they ignored me for 4 days, conveniently after the medication had already been shipped, which violates their refund policy. Complete scam. Garbage company, poor customer service
By Kaitlyn
Response from Embody· Aug 24, 2026
Hi Kaitlyn, we're sorry to hear about your frustrating experience. It sounds like the biggest issue wasn't just being charged immediately, but feeling ignored when you tried to cancel the order before it shipped, especially when it seemed to violate the refund policy. We understand how disappointing it is when communication and service fall short of expectations. We appreciate you bringing these concerns to our attention. - Embody Team
I'd give this company a negative 10 if I could. Money was taken out of my checking account before they EVER approved me. The first $129 was taken out July 20. Impossible to get a live person to talk to. August rolls around....still waiting, e-mail after e-mail. August 15 they take ANOTER $129 out of my checking account. To this day, I have received absolutely nothing except being in a nightmare trying to get my money back. ONE more e-mail. FINALLY they close my account and only credit me for ONE month! My letter specifically stated for July and August. Passive aggressive behavior on this companies part. Now, ANTOHER letter stating I want my August's money ($129). The lack of integrity, not answering my e-mails, threats of calling my bank and reporting fraud. Buyer beware! Now, the waiting game for the rest of my money......
By cindy K.
Response from Embody· Aug 24, 2026
I’m really sorry you’ve had to deal with all of this. It is really upsetting to see charges coming out of your account while you’re still waiting for your money back and not getting clear answers to your emails. You shouldn’t have had to keep chasing us for a resolution. I’d like to look into your account and the charges/refund history so we can understand what happened and help get this sorted out. We’d really like the chance to make this right.
