Very helpful and nice.
Very helpful and nice.
By Shelly E.
Tuesday, November 10, 2026 · Customer reviews of US businesses
The Fair Hearing score
Average
10,226 reviews
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Embody is a modern tele-health platform helping people achieve sustainable weight loss through medically guided GLP-1 treatments. Our program connects patients with licensed providers who prescribe personalized weight loss plans using medications like semaglutide and tirzepatide - all delivered directly to their door.With plans starting at just $79/month with no long term commitment, Embody makes clinically proven metabolic care more accessible than ever. Patients complete a quick 2 minute online intake, receive a provider review, and if medically appropriate, begin treatment with ongoing medical support.
Embody (joinem.co) has 10,226 customer reviews on The Fair Hearing, with an average rating of 3.8 out of 5.
10,226 approved reviews, newest moderated first
Very helpful and nice.
By Shelly E.
All was great
By Brandon S.
Quick response
By sue G.
Speaking to a provider will help with any concerns
By Michelle J.
It went great
By Pamela P.
Is Embody even a real company? After the first 30 days, i actually gained 1-2 pounds. Second delivery shipped 8/20....will be delivered on /8.25! This was sent as an overnight delivery. GLPS are temperature sensitive so when i do finally get this item, tomorrow, it will be no good. Two calls to their CS. First call basically blew me off the phone an told me a supervisor would get back to me, and nothing. No call Back. I called again next day, 50 minutes on a call with rep. 50 minutes. Conclusion. Nothing. Was told a medical consultant would call me back to tell me if i could still use this med that's been in the scorching heat for 6 days. No call back from that person. Is this a real company??? For two doses, ive paid a total of $160 and i am no further along than before i signed up with them. Waht a joke of a "company". Comments after reply from Embody. I find it absolutely amazing of your Fast response to a negative, public review and yet the two return calls i was promised to get, i never did. The two calls into your customer serve department no resolution. First call the person was really not a person to even take calls for any company, imo.
By John D.
Response from Embody· Aug 25, 2026
We are truly sorry to hear about your incredibly frustrating experience. It's completely understandable why you're questioning our company after gaining weight, dealing with a delayed and potentially compromised shipment of temperature-sensitive medication, and enduring such lengthy and unhelpful customer service calls without any follow-up. This is certainly not the experience we want for our customers, and we recognize the significant inconvenience and disappointment this has caused. We'd like to take a look at your account and see how we can make it right. - Embody Team
Hi! I am on a tricepatide compound for 2 weeks now. I had a question about my dosage, made an appointment with the doctor, and the doctor never showed up. I waited forty two minutes and hung up. I call customer service, and was told a nurse would get back to me within twenty four hours. That did not happen. Last, I received a text apologizing perfusely. The text stated that they could help scheduling an appt. I let them know when I was available for an appointment I never heard another word. Customer service and caring about their customers are not there their strong suit!!
By Brigette P.
Response from Embody· Aug 25, 2026
I’m truly sorry we missed the mark here. You shouldn’t have had to wait 42 minutes, follow up multiple times, and still not get the help you needed. We understand how frustrating and disappointing that must have been. We’d like to look into your account and see how we can make things right. - Embody Team
Very nice and informative lady, who answered all my questions that she was equipped to answer.
By Don B.