So far my experience has been easy
So far my experience has been easy. I’m anticipating my first order so I can leave a thorough review at that time.
By Laura L.
Tuesday, November 10, 2026 · Customer reviews of US businesses
The Fair Hearing score
Average
10,226 reviews
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Embody is a modern tele-health platform helping people achieve sustainable weight loss through medically guided GLP-1 treatments. Our program connects patients with licensed providers who prescribe personalized weight loss plans using medications like semaglutide and tirzepatide - all delivered directly to their door.With plans starting at just $79/month with no long term commitment, Embody makes clinically proven metabolic care more accessible than ever. Patients complete a quick 2 minute online intake, receive a provider review, and if medically appropriate, begin treatment with ongoing medical support.
Embody (joinem.co) has 10,226 customer reviews on The Fair Hearing, with an average rating of 3.8 out of 5.
10,226 approved reviews, newest moderated first
So far my experience has been easy. I’m anticipating my first order so I can leave a thorough review at that time.
By Laura L.
Very good experience. Everything went right on time as planned.
By Na
Courtney listened and explained all I needed to know.
By Thomas P.
Friendly and explained treatment well
By AARON M.
Was very satisfied with the phone appointment.
By SantaFe
It takes forever. It's already been 2 months and even though they have taken my money there has been no product. The NAD... They sent..maybe it's a placebo? No noted benefits. Customer service= non existent .
By Kerri K.
Response from Embody· Sep 4, 2026
We’re sorry you’ve been left waiting for so long and that you feel you’ve received little to no support along the way. We understand how frustrating it is to have paid for an order and still feel like you’re waiting without a clear resolution. We also hear your concerns about the NAD product and the lack of noticeable benefits. We’d appreciate the opportunity to look into your order and your experience with the treatment more closely. Please reach out to our support team with your details so we can review what happened and make sure your concerns are properly addressed. - Embody Team
Answered all my questions, very professional
By Kathleen G.
DO NOT USE! Their response time is terrible if not nonexistent. It takes 2 weeks to get an appointment then it’s cancelled. Customer service reps are unprofessional and rude. No one returns emails or calls as promised! Update. They did reach out and asked me to contact customer service. However, I’m still waiting for days for someone to contact me since I first reached out.
By Rhonda
Response from Embody· Sep 4, 2026
We're very sorry to hear about your frustrating experience. Waiting two weeks for an appointment only to have it canceled, and then encountering unprofessional customer service and unreturned calls or emails, is certainly not the experience we want for our patients. We appreciate you sharing this feedback. We’d like the opportunity to review what happened with your appointment and communication history to understand where things went wrong. Please reach out to our support team with your details so we can look into this and work toward a better resolution. - Embody Team