Very professional and knowledgeable
Very up front about product
By Lynda B.
Tuesday, November 10, 2026 · Customer reviews of US businesses
The Fair Hearing score
Average
10,226 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Embody is a modern tele-health platform helping people achieve sustainable weight loss through medically guided GLP-1 treatments. Our program connects patients with licensed providers who prescribe personalized weight loss plans using medications like semaglutide and tirzepatide - all delivered directly to their door.With plans starting at just $79/month with no long term commitment, Embody makes clinically proven metabolic care more accessible than ever. Patients complete a quick 2 minute online intake, receive a provider review, and if medically appropriate, begin treatment with ongoing medical support.
Embody (joinem.co) has 10,226 customer reviews on The Fair Hearing, with an average rating of 3.8 out of 5.
10,226 approved reviews, newest moderated first
Very up front about product
By Lynda B.
Edward was very easy to talk to and answered all my questions.
By Denise G.
RUN pass this company!!! Iam on my way of missing a 2nd dose because my medicine came warm. It's useless. Trying to get a hold of someone to actually fix this is next to impossible. One thing they are fast at IS TAKING YOUR MONEY. Like the other reviews, this company is a money scam. As per your reply- I've reached out to your care team a couple of times. Each time "someone" will get back to me....NOTHING.
By Paula
Response from Embody· Sep 4, 2026
We’re very sorry you’re dealing with this, especially with the possibility of missing a dose because your medication arrived warm. We understand how concerning that can be, and we also hear your frustration about how difficult it has been to reach someone who can actually help resolve the issue. We’d like the opportunity to look into the shipment and your concerns directly. Please reach out to our support team with your order details and information about how the medication arrived so we can review what happened and determine the appropriate next steps. - Embody Team
Very smooth operation, from the prescription, to the delivery, and through the follow up. Very professional and seamless.
By Christopher E.
Clearly explained
By rhonda B.
Justin Nicholas is an asset to Embody. He was so helpful. I truly appreciate him. Mary McLean
By Betsy M.
Fill out paperwork September 1 joined, site says 24 hours. Ive gotten the run around nothing has been truthful at all. Everything is 24-48 hours. They never set an appointment. Ive called back several others time. Called today they told me they cant see me until September 20. I asked for refund he said okay give me 2 minutes. Came back saying oh we can't refund the money. I asked to speak to supervisor. I haven't received any product or dr visits. I asked for supervisor he said he can put a request in will take 72. If I dont get my refund I'll be contacting the BBB. This place is a scam
By Denesha C.
Response from Embody· Sep 4, 2026
We’re sorry for the frustration and confusion caused by the delays and inconsistent information you received. We understand how disappointing it is to complete your paperwork expecting a 24-hour process, only to go days without an appointment, receive a much later appointment date, and then be told your refund could not be processed after initially being told it could be. You shouldn’t have to repeatedly call just to get basic answers, especially when you haven’t received any product or had a provider visit. We’d like the opportunity to review your account, refund request, and the communication you’ve had with our team so we can understand where things went wrong and work toward a resolution. - Embody Team
I was having a really hard time with the chat and my order kept saying processing. Every time I write a message if we get stuck and I wouldn’t be able to respond to the AI bot. I got super frustrated and literally was about to tap out and then I received a text from Justin and a phone call. He was super quick as soon as I had hit that dissatisfied button he escalated my order took care of all of my questions and got me an appointment a week earlier! He was super on it, and when I had called him back, he was on a call and still tending to me and resolved all my issues.
By Shanise T.