Tuesday, November 10, 2026 · Customer reviews of US businesses
The Fair Hearing score
Average
10,226 reviews
EmbodySelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Embody is a modern tele-health platform helping people achieve sustainable weight loss through medically guided GLP-1 treatments. Our program connects patients with licensed providers who prescribe personalized weight loss plans using medications like semaglutide and tirzepatide - all delivered directly to their door.With plans starting at just $79/month with no long term commitment, Embody makes clinically proven metabolic care more accessible than ever. Patients complete a quick 2 minute online intake, receive a provider review, and if medically appropriate, begin treatment with ongoing medical support.
Embody (joinem.co) has 10,226 customer reviews on The Fair Hearing, with an average rating of 3.8 out of 5.
10,226 approved reviews, newest moderated first
I love going through embody their prices are fantastic they are unbeatable they don't ever change and they are on it as far as getting my medication to me in time and the advisors there are fantastic and I have 24-hour anything so I mean you can't beat this company hands down there the best one out there
By Rebecca W.
It takes ages for a review. Fast shipping (well once it is filled). But all else is horrible. Took my 4th shot but my next refill wasn't until the next day. Still no review, while customer service is a joke! Medical Review then 7-10 business days to be shipped... Make it make sense bcus now there is a huge gap and inconsistency. Pass! Going else where to ensure correct transition.
By Ariel
Response from Embody· Sep 8, 2026
We’re sorry the delays and gaps in communication have made your treatment experience so frustrating. We’d like the opportunity to look into your account and understand what caused the delay so we can provide clearer answers and help ensure a smoother transition. Please reach out to our support team with your details so we can review your case and properly address your concerns. -Embody Team
Very useful
By Jessica L.
I enrolled with Embody while already taking 15 mg of tirzepatide. Despite that established dose, Embody prescribed only 8.5 mg—a substantial reduction and not one of the standard doses in the manufacturer’s recommended dosing schedule. I repeatedly informed Embody that lowering my dose would create a problem. My concerns were ignored. Embody required me to speak with a doctor before the dose could be corrected, but then failed to keep three consecutive telephone appointments that its own customer-service representatives scheduled. Embody provided no medical explanation for reducing my established dose from 15 mg to 8.5 mg and repeatedly denied me access to the physician who was supposedly required to address it. This experience left me seriously concerned that Embody may be lowering patients’ doses to reduce its medication costs while continuing to collect the same fees. I contacted Embody by text on Monday, Tuesday, Wednesday, Thursday, and Friday—multiple times on several of those days—without receiving a single response. On Wednesday, customer service scheduled a physician call for Thursday. No one called. On Thursday, customer service said the matter had been “escalated” and scheduled another call for Friday. No one called. When I contacted customer service again on Friday, the matter was supposedly “escalated” again, and I was promised a call that same day. That call never came either. All three appointments were supposed to occur by telephone. Customer service even reminded me to turn off any settings that might block calls from unknown numbers. My phone settings were not the problem—Embody simply failed to keep three consecutive appointments. The only response I received during the entire week came the day after I informed Embody that I had canceled my account. I will not pay for medical services I did not receive. I will not continue with a company that substantially lowered my established medication dose, ignored my repeated concerns, and failed to provide the physician appointments it required before correcting the problem. My account is canceled and will remain canceled. Based on my experience, I recommend avoiding Embody.
By Holly M.
Response from Embody· Sep 8, 2026
We’re sorry that your experience left you feeling unheard and concerned about your care. We understand your frustration with receiving a dosage different from the one you were taking and not receiving the medical explanation or timely physician communication you expected. We’d appreciate the opportunity to review your account, prescription history, and the scheduled appointments to understand what happened and where the communication broke down. Please reach out to our support team with your account details so we can ensure your concerns are properly reviewed by the appropriate team. - Embody Team
Fast and easy services.
By customer
Well knowledgeable.communicated well with me. Very nice and caring .
By Tami Joy C.
This company is awful. I sent them my 15mg prescription 3 times and they ignored it and sent me 2.5. Then told me if I wanted to talk to someone I had to pay for VIP
By Britt
Response from Embody· Sep 8, 2026
We’re sorry to hear that your experience has been so frustrating, particularly after you provided your 15 mg prescription information multiple times and still received a different dosage. We understand why you’d be concerned about having your submitted information overlooked. We’d appreciate the opportunity to review your account, prescription information, and the dosage that was issued so we can understand what happened and ensure your concerns are properly addressed. Please reach out to our support team with your account details so we can have this reviewed by the appropriate team. - Embody Team
The product has worked as described
By William F.
