Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Average
10,226 reviews
EmbodySelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Embody is a modern tele-health platform helping people achieve sustainable weight loss through medically guided GLP-1 treatments. Our program connects patients with licensed providers who prescribe personalized weight loss plans using medications like semaglutide and tirzepatide - all delivered directly to their door.With plans starting at just $79/month with no long term commitment, Embody makes clinically proven metabolic care more accessible than ever. Patients complete a quick 2 minute online intake, receive a provider review, and if medically appropriate, begin treatment with ongoing medical support.
Embody (joinem.co) has 10,226 customer reviews on The Fair Hearing, with an average rating of 3.8 out of 5.
10,226 approved reviews, newest moderated first
They are ok. Won’t listen. But they are ok
By Julie B.
Response from Embody· Sep 14, 2026
We’re sorry that you’ve had that experience. We understand how frustrating it is to feel like you’re not being heard and that you have to keep starting over. We appreciate your patience and hope we can provide a smoother experience and earn back your confidence in our service. - Embody Team
The RN on the phone was amazing and understanding explained everything fully. I felt like I made the right decision.
By Paige S.
Signed up for GLP-1 meds through Embody. Before anything even shipped, I found enough red flags in other reviews to want out and emailed to cancel right away. They refused to refund my $130 — full stop, no exceptions, no partial credit, nothing. A company that won't let you walk away before service even begins isn't one you can trust with your health or your money. Look elsewhere. Update: As you can see, they replied below, but when I did reach out, they did absolutely nothing! Fraud!
By Tara S.
Response from Embody· Sep 14, 2026
We’re sorry that you felt unable to step away from the program after deciding to cancel, especially when you reached out before your medication had even shipped. We understand how frustrating it is to be charged $130 and feel that there was no flexibility or consideration for your circumstances. We’d appreciate the opportunity to review your account and cancellation request to better understand what happened and address your concerns. - Embody Team
Price is great and the initial ordering process is easy. The providers I’ve had appointments with have been great. So far, I’ve had recurring issues with portal access and have had to contact customer service 4 times for resolution. I’ve been laughed at and hung up on by two of the reps. Two of the reps weren’t rude but didn’t resolve the issue.
By Beth
Response from Embody· Oct 2, 2026
Hi Beth, It is wonderful to know that you are pleased with our pricing, easy ordering, and the quality of care from your providers. However, we are deeply sorry to hear about your ongoing technical difficulties and the unacceptable behavior you experienced when reaching out for help. Being treated disrespectfully by our team is completely contrary to the standards we strive to maintain. Your feedback regarding both portal reliability and customer support conduct is being taken very seriously. We are actively reviewing these issues to ensure our system works seamlessly and our service representatives consistently deliver the patient, respectful assistance you deserve -Embody Team
Super nice provider. Explained everything completely. Told me how to reach back if I had any questions or issues. Very pleasant experience.
By Angie R.
The total cost came out more than I thought it would be. I believe the pricing needs to be more transparent and not be a surprise to customers.
By Tristan M.
Response from Embody· Sep 14, 2026
We’re sorry that the total cost was higher than you expected. We understand how frustrating it can be when pricing doesn’t feel clear upfront, especially when you’re making a healthcare purchase and budgeting around the advertised cost. You deserve transparent, easy-to-understand pricing with no unexpected surprises. We appreciate you bringing this to our attention, and we’ll take your feedback seriously as we work to make the cost and pricing information clearer for patients. - Embody Team
Providers make the process easy and answer all your questions.
By JD
It was quick and convenient but I still got all of the information I wanted.
By Danielle D.
